Customer Care Coordinator

Canadian Linen / Quebec Linge; Edmonton; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Customer Service Coordinator for a hybrid role that combines customer service and administrative tasks. This position offers a chance to thrive in a fast-paced environment while supporting various operational departments. The ideal candidate will excel in communication, organization, and customer service, ensuring smooth operations and excellent visitor experiences. With over 95 years of stability in the industry, this role promises job security and excellent benefits, making it an exciting opportunity for motivated individuals eager to contribute to a respected organization.

Benefits

Job Stability

Excellent Benefits

Employee Assistance Program

Qualifications

• Experience in customer service and administrative support roles.
• Proficiency in Microsoft Office and strong communication skills.

Responsibilities

• Greet visitors and manage incoming calls and emails.
• Handle accounts receivable and payable, and maintain reports.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Microsoft Office Suite

Administrative Support

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Oracle

Excel

Cisco Communication System

Job description

Canadian Linen and Uniform Services is seeking a Customer Service Coordinator in a hybrid role of customer service receptionist and office administration. They will have a variety of administrative responsibilities and thrive in a fast-paced work environment. The ideal candidate would possess strong customer-oriented skills with receptionist experience. This person will demonstrate enthusiasm in their work and be happy to support various operational departments!

What you will do :

• Responsible for greeting visitors, answering incoming phone calls on a multi-line Cisco communication system, responding to customer emails.
• Secure office supplies, gather and update presentation documents, support other departments as needed.
• Work with our customer service representatives (drivers) to ensure accurate billing, banking settlements, customer inquiries, or any service-related issues.
• Handle accounts receivable and accounts payable.
• Various reports in Oracle, Excel, ABS to be maintained and updated daily.

We are looking for individuals who :

• Have proficiency in English (both oral and written).
• Have experience in an administrative and / or administrative support role.
• Have knowledge of using Microsoft Office software (, Word, Excel, Outlook, and PowerPoint).
• Have superior communication skills (verbal and written).
• Possess excellent customer service skills and effective oral communication skills, both written and verbal.
• Demonstrate professionalism in punctuality, attitude, and grammar.
• Are extremely organized in their approach to document control and administrative functions.
• Will perform any other tasks that may be assigned to them.

What's in it for you :

• Job stability : Canadian Linen / Quebec Linge has been employing people in Canada for over 95 years.
• Excellent benefits and employee assistance program.