Customer Care Associate (part-time hourly)

Leon's Furniture; Mississauga; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Profit Sharing

Employee Discounts & Partner Discount

Growth opportunities

Training and development

Job summary

Leon's Furniture in Mississauga, ON, is seeking a Part-Time Customer Care Associate focused on delivering world-class service to our customers. The role emphasizes strong communication, problem-solving, and a collaborative approach to customer care.

You will complete daily reports, maintain customer accounts, respond promptly to inquiries, and assist with after-sales service. Some evenings and weekends shifts are required, reflecting our busy stores.

Qualifications

• Clear written and oral communication skills.
• Strong problem solving and analytical abilities.
• Excellent organizational and collaborative skills.

Responsibilities

• Complete daily reports and maintain customer accounts.
• Respond promptly to customer inquiries and assist after-sales service.
• Interact professionally with customers; some evenings and weekends may be required.

Skills

Clear communication

Problem solving

Organizational skills

Team collaboration

Customer interaction

Job description

Customer Care Associate (part-time hourly)

Regular Part Time Mississauga, ON, CA

13 days ago Requisition ID: 1663

Leon’s is currently looking for a Part Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business.

About Us:

Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after-sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century.

Requirements:

• Ability to communicate clearly, both written and orally
• Strong problem solving and analytical skills
• Exceptional organizational skills
• Ability to work collaboratively with fellow colleagues
• Ability to interact professionally with our customers
• Some evenings and weekends shifts are required

We offer:

• Profit Sharing
• Employee Discounts & Partner Discount Programs
• The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
• Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.85.

Additional Information:

• Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
• We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “ Do you want to tell us anything else about yourself? ” section.