Customer Care Associate (3-month contract)

Best Buy Canada; Vancouver; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Employee discounts on tech

Coffee and office amenities

Transit-accessible locations

Casual dress code

Collaboration spaces

Training programs

Job summary

Best Buy Canada in Vancouver, BC is seeking a customer care associate who loves building relationships and helping customers resolve issues. You will collaborate with the customer care team to provide world class service and support, both in-store and via phone or email.

You will book services and add-ons, partner with the Home Delivery team, and contribute to a positive brand image through proactive, friendly interactions.

Qualifications

• Strong communication via email and phone.
• Excellent at customer escalations in retail or web services.
• 1–2 years of exceptional customer service experience.
• General computer literacy.

Responsibilities

• Provide world class customer service.
• Transact and book services and add-ons for customer orders.
• Communicate with customers over phone and email while maintaining customer relationships.
• Partner with Home Delivery team and gain insight on operations and logistics.
• Have a direct impact on brand image.

Skills

General computer literacy

Strong communication skills

Customer service experience

Job description

• General computer literacy

Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate role is based out of our Vancouver, BC office. Join our collaborative team as a contact center support associate!

What You’ll Do

• Provide world class customer service.
• Transact and book services and add-ons for customer orders.
• Communicate with customers over phone and email while maintaining customer relationships.
• Partner with our Home Delivery team and gain insight on operations and logistics.
• Have a direct impact on brand image.

What We’re Looking For

• Strong communication skills (e-mail and phone)
• Highly skilled in customer escalations in similar retail and web retail services
• 1-2 years providing exceptional customer service.
• General computer literacy

Why You’ll Love It Here

• Employee discounts on awesome tech from day one
• Complimentary coffee, tea, and office amenities
• Convenient office locations close to transit
• Casual dress code and relaxed work environment
• On-site collaboration spaces designed for teamwork and innovation
• Training programs to build new and transferable skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements.

We are looking for people just like you.

Annualized Compensation Range

$37,000.00 - $40,000.00

Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

This posting is for a vacancy.