Customer Care Assistant - Remote

GL Worldwide; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service-oriented company is looking for a Customer Care Assistant to act as the primary point of contact for customers. This remote role involves addressing inquiries, gathering feedback, and enhancing overall customer satisfaction. Ideal candidates will have strong interpersonal skills and the ability to resolve complex issues effectively. This position offers incentives and a supportive work environment.

Benefits

Uncapped earnings and incentives

Travel incentives

Training and coaching

Supportive environment

Work-life balance

Responsibilities

• Act as the primary point of contact for customers, answering inquiries and addressing concerns.
• Gather customer feedback and provide insights into customer needs and behaviors.
• Collaborate with teams to enhance customer satisfaction.
• Identify and resolve customer complaints.
• Maintain positive relationships with customers.
• Stay updated on industry trends to recommend improvements.
• Provide troubleshooting and problem-solving support.
• Document customer interactions and generate reports.
• Represent the company in customer meetings.
• Continuously seek ways to improve the customer experience.

Skills

Strong communication and interpersonal skills

Ability to efficiently resolve complex and escalated issues

Patience, confidence, and a positive attitude

Excellent listening and comprehension skills

Ability to multitask in a fast-paced environment

Proficiency in Microsoft Office

Proficiency in Zoom applications

Job description

Customer Care Assistant - Remote

Job Responsibilities

1. Act as the primary point of contact for customers, answering inquiries and addressing concerns.
2. Gather customer feedback and provide insights into customer needs and behaviors to the company.
3. Collaborate with customer service, sales, and product development teams to enhance customer satisfaction.
4. Identify and resolve customer complaints in a timely and effective manner.
5. Maintain positive relationships with customers through regular communication and engagement.
6. Stay updated on industry trends and customer needs to recommend improvements in products or services.
7. Provide troubleshooting and problem-solving support.
8. Document customer interactions and generate reports on customer satisfaction and feedback.
9. Represent the company in customer meetings and negotiations.
10. Continuously seek ways to improve the customer experience.

Required Skills

• Strong communication and interpersonal skills.
• Ability to efficiently resolve complex and escalated issues.
• Patience, confidence, and a positive attitude when dealing with customers.
• Excellent listening and comprehension skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Zoom applications.

Why Join Us?

Uncapped earnings and incentives, travel incentives, training and coaching, supportive environment, work and life balance. Powered by JazzHR