Customer Care Agent (GTA)

Konica Minolta Business Solutions Canada; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading technology firm in Mississauga seeks a Customer Care Agent to provide exceptional customer service through phone and email. The ideal candidate must possess strong communication skills and attention to detail, and will handle customer inquiries to resolve issues efficiently. This full-time position offers a chance to grow within a dynamic environment.

Qualifications

• Ability to handle various tasks simultaneously.
• Strong problem-solving abilities.
• Ability to work under pressure.

Responsibilities

• Answer customer calls in a polite manner.
• Provide written responses to customer emails.
• Process meter reads accurately in SAP.

Skills

Strong interpersonal skills

Professional telephone communication

Attention to detail

Job description

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Overview

To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team.

Overview

To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team.

Responsibilities

• Incoming Customer Calls
• Answer all incoming customer calls in a polite and professional manner
• Provide excellent customer service to customers by listening and providing accurate responses
• Review and examine customers’ accounts; to better facilitate customer issues
• Identify and analyze root cause of problem(s) experienced by customers
• Provide solution(s) to customer problem(s) as appropriate
• Customer Help Emails / Faxes
• Provide written responses to all incoming emails in a timely and professional manner
• Ensure all emails are responded to within our customer SLA guidelines
• Review thoroughly what the customer email is requesting, and investigate accordingly before responding to customer with a resolution
• Data Entry : Meter Reads
• Process all assigned meter reads daily by entering in SAP accurately and in a timely manner
• Analyze all meter reads to determine if reading is accurate to process in SAP or incorrect by comparing to previous billed meter read history
• Customer Experience :
• Daily Audits; Contract Validations
• Review new contracts set up in SAP for billing accuracy
• Compare and identify potential errors between new contracts in SAP and hard copy contract agreements
• Take additional steps to correct any existing contract errors by contacting the appropriate team for correction Customer Resolution Customer Cases
• Daily audits of customer closed cases to ensure internal expectations are met.
• Daily distribution of all open customer cases to all admin teams provides visibility and traction on customer resolution.
• Continuously work daily assigned customer cases and resolve within the internal timeline set for each case type.

Other Duties / Projects

As assigned

Qualifications

Ability to handle various related items simultaneously

Strong interpersonal and professional telephone communication skills

Excellent listening and attention to detail

Ability to work under pressure

Ability to organize daily tasks to ensure deadlines are met

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

IT Services and IT Consulting

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