Customer Care Agent - Back End (Up $2750 Gross, North, Tech) Entry welcome

RecruitFirst; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recruitment agency in Alberta is looking for a Customer Care Agent to manage escalated issues via phone and email. This position requires reliability, a good attitude, and proficiency in English. Candidates with at least O levels and experience in handling complaints are encouraged to apply. The role offers a competitive salary and various shift options.

Qualifications

• Experience handling escalation complaints before.

Responsibilities

• Answer all open/escalated issues with urgency via call, email or Salesforce.
• Maintain accuracy; no compliance critical mistakes.
• Investigate, review, and complete all unresolved issues from regulatory sources.

Skills

Reliable

Good attitude

Willing to go the extra mile

English proficiency

Education

Min O levels or equivalent

Job description

Overview

Customer Care Agent - Back End (Up to $2,750 Gross, North, Tech). Location: Midview City (Nearest MRT: Brighthill). Duration: 1 year renewable basis.

Salary: $2,550 per month basic + $10 per day shift allowance (for 2pm-11pm shifts) + KPI incentives ($200) + performance bonus. Working hours: 5 days a week, rostered on both weekdays & weekends. Shift options: A: 7am – 4pm; B: 9am – 6pm; C: 2pm – 11pm.

Please be open to all shifts; they will roster you on a fixed basis. You may be asked your preferred shift, but ultimately you will need to follow manpower needs.

Responsibilities

• Answer all open/escalated issues with urgency, via call, email or Salesforce. (No in-person handling) (within stipulated SLAs) – Average 12 cases per day.
• Maintain accuracy; no compliance critical mistakes.
• Investigate, review, and complete all unresolved issues from all regulatory sources.
• Monitor and report potential risks such as outages or bugs, non-compliance.

Qualifications & Requirements

• Reliable, good attitude, willing to go the extra mile; English proficiency.
• Min O levels or equivalent.
• Experience handling escalation complaints before.

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click "Apply Now" below.

Alicia Lim Si Le
R2197748
EA License No. 13C6342
Only shortlisted candidates will be contacted. Thank you.

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