Customer Care Agent

Allstate Canada; Richmond Hill; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join Allstate Canada as a Customer Care Agent in a hybrid role that values flexibility and community. You will be responsible for handling customer inquiries and providing personalized service to promote client loyalty. With a supportive culture and comprehensive benefits, this position offers growth and the opportunity to make a difference in customers' lives.

Benefits

Flexible Work Arrangements

Employee discounts on insurance products

Student Loan Payment Matching Program

Comprehensive Retirement Savings Program

Annual Wellness allowance

Tuition Reimbursement

Community involvement opportunities

Qualifications

• Experience greater than 1 year in customer service.
• Must have General Insurance License or be willing to obtain.
• Proficient computer skills in MS Office applications.

Responsibilities

• Respond to customer inquiries about their policy professionally.
• Provide personalized service as a Trusted Advisor.
• Manage policy renewal process and client inquiries.

Skills

Customer Service

Communication

Problem Solving

Education

Post-secondary education or equivalent work experience

Tools

MS Office

Job description

Join to apply for the Customer Care Agent role at Allstate Canada

Join to apply for the Customer Care Agent role at Allstate Canada

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation : Hybrid - 2 days in the office, 3 from home.

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Tuition Reimbursement
• Working within the community and giving back!

Our team is growing, and we are actively looking to a Customer Care Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.

Accountabilities :

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests as required
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.

Qualifications :

• Post-secondary education or equivalent work experience
• Must have General Insurance License (OTL) insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience
• Proficient computer skills in MS Office applications.
• This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.

Bonus Qualifications :

• Call center, face to face customer service experience and insurance experience is preferred.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Insurance and Financial Services

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