CUSTOMER CARE AGENT

Gabriel Pizza Franchise Corporation; Ottawa; Remote; CAD 30,000 - 40,000; Full time

Job summary

Gabriel Pizza Franchise Corporation is seeking enthusiastic Customer Care Agents to join their team. You will provide exceptional customer service, assist with orders, and ensure customer satisfaction while working from your own home office. Ideal candidates are bilingual, detail-oriented, and have experience in a call center environment. This full-time position offers flexibility across various shifts, including evenings and weekends.

Qualifications

• Must be bilingual (French & English)
• Must have call center experience of at least 1 year
• Comfortable at a desk with multiple monitors

Responsibilities

• Placing customer orders from inbound calls
• Troubleshooting customer concerns by active listening
• Entering credits/refunds into our proprietary system

Skills

Customer service enthusiasm

Attention to detail

Bilingual (French & English)

Communication skills

Job description

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Job Description

We are adding talented Customer Care Agents to our team! Working with your own computer, you are enthusiastic about customer service. We provide full training and ensure you have everything you need to know in order to provide an excellent customer experience!

Job Description

We are adding talented Customer Care Agents to our team! Working with your own computer, you are enthusiastic about customer service. We provide full training and ensure you have everything you need to know in order to provide an excellent customer experience!

In this role you will be doing things like:

• Placing customer orders from inbound calls
• Troubleshooting customer concerns/needs by active listening, and resolving the customer's inquiry to their satisfaction.
• Use multiple company systems throughout the day.
• Enter credits/refunds into our proprietary system.
• Consult with store staff as required.
  
  

What we are looking for:

• Have your own computer equipment
• Have a dedicated home office space, including reliable internet
• You are computer-savvy, and comfortable sitting at a desk with multiple monitors.
• You are a superstar with details and accuracy.
  
  

Requirements:

Your available to work a variety of shifts (including evenings & weekends)

Must be bilingual (French & English) and have excellent communication skills, both oral and written

Must have call center experience of at least 1 year.

Nice to have - experience in the food industry!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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