Customer Care Administrator - Construction

Solmar Development Corp; Erin; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading real estate development firm in Ontario is seeking a full-time Customer Care Administrator to join their Construction Team in Erin. This entry-level role involves managing customer communications, maintaining documentation, and supporting the Customer Service lead. Ideal candidates will have strong organizational skills and a proactive approach to customer care.

Qualifications

• Entry-level position in customer service or administration.
• Strong communication skills required.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Respond to incoming calls and emails within 24 hours.
• Prepare and maintain purchaser files and documentation.
• Manage key packages and related paperwork for processing.

Job description

Customer Care Administrator - Construction

Solmar Development Corp. is a Vaughan-based real estate development firm involved in acquiring, developing, and building low and high-rise residential, commercial, and industrial assets throughout Ontario. The company has an extensive team of real estate professionals engaged in all aspects of acquisition, development, and construction.

We are seeking a full-time Customer Care Administrator to join our Construction Team on-site at Erin, reporting to the Director of Customer Care & Warranty.

Main Responsibilities:

• Respond to all incoming phone calls and emails within 24 hours, providing updates to the Customer Service lead on urgent issues.
• Prepare and maintain all purchaser files and documentation.
• Update and maintain spreadsheets as required by management.
• Manage key packages and related paperwork for processing.
• Update calendars for PDO & Occupancy as necessary.
• Ensure trade calendar is current for scheduled dates.
• Create and issue work orders for trades after QC & PDO are completed, in collaboration with the Customer Service lead.
• Generate work orders for 30-day and year-end tasks as directed.
• Distribute the Trade Outstanding List as instructed.
• Maintain and review the Tarion portal for all correspondence.
• Ensure Newstar is up-to-date.
• Maintain the site office, including inventory management.
• Report safety issues to the Customer Service lead immediately.
• Perform any additional tasks assigned by the Customer Service Lead or Director of Customer Care.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing