Customer Applications Engineer Job Details | Hydro One Networks Inc

Hydro One; Golden Horseshoe; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Customer Applications Engineer to develop innovative telecommunications solutions. This role involves creating proposals, managing projects, and collaborating with multidisciplinary teams to address customer needs. With a focus on effective communication and problem-solving, you will ensure that service delivery meets high standards while identifying new service opportunities. Join a company recognized for its commitment to diversity and inclusion, and contribute to transformative projects that support the digital evolution of critical communications systems.

Qualifications

• 8-10 years of relevant experience in telecommunications and information management.
• Knowledge of computer science principles for analyzing and designing systems.

Responsibilities

• Develop proposals for advanced telecommunications services based on customer requests.
• Negotiate service level agreements and monitor service delivery to ensure targets are met.

Skills

Telecommunications Knowledge

Project Management

Effective Communication Skills

Problem-Solving

Network Protocols

Database Management Systems

Customer Service

Education

Bachelor's Degree

Tools

Telecommunications Equipment

Digital Computers

Job description

Job Title: Customer Applications Engineer

Location: C09 - Richview TS - 65 Kelfield Street, Rexdale, ON M9W 5A3

Company: Acronym Solutions

Acronym is a full-service information and communications technology company with over 20 years of experience managing critical communications systems, including Ontario’s electrical grid. We provide scalable, secure solutions that support digital transformation and business growth.

General Responsibilities:

1. Develop proposals for advanced telecommunications services based on customer requests.
2. Negotiate service level agreements, monitor service delivery, and ensure targets are met. Provide service pricing and related plans.
3. Maintain information on existing services, projects, and initiatives; identify new service opportunities and develop business cases.
4. Act as a project manager for service provision projects.
5. Assist external customers by defining requirements, presenting solutions, and explaining standards, policies, and strategies. Support sales initiatives and campaigns.
6. Provide tailored proposals and solutions to customers, ensuring clear communication of offerings and standards.
7. Address and resolve customer complaints and feedback related to service delivery.
8. Coordinate multidisciplinary teams to develop and deliver customer solutions.
9. Perform additional duties as required.

Selection Criteria:

1. Bachelor’s Degree
2. Knowledge of computer science principles for analyzing and designing telecommunications and information management systems.
3. Understanding of engineering and computer applications related to telecommunications equipment, digital computers, and database management systems.
4. Knowledge of network protocols, data structures, and communication logic.
5. Effective communication skills in English for internal and external interactions.
6. Experience in telecommunications and information management within a carrier environment.
7. Technical expertise with hardware, software, and network capabilities.
8. Understanding of telecommunications components and systems.
9. Extensive experience applying telecommunications methods to diverse customer needs.
10. Marketing and problem-solving experience with a solid understanding of organizational requirements.
11. 8-10 years of relevant experience.

At Acronym, we value diversity and are committed to creating an inclusive, safe, and innovative work environment. We are proud to be recognized by Forbes as one of Canada’s Best Employers for 2025.

We invite all qualified candidates to apply. For accommodations during the application process due to a disability, please contact [e-mail]. Resumes sent to this email will not be considered.

Application Deadline: May 20, 2025

If you experience difficulties applying online, please visit our help page.

We appreciate all applicants’ interest; only those selected for interviews will be contacted.