Customer Applications Analyst – Special Projects (6 months contract)

J.D. Irving, Limited; Dieppe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Applications Analyst to oversee migration efforts for customers to new electronic products. This six-month contract position is ideal for a detail-oriented individual with strong communication skills and a background in Information Technology. Candidates will gain valuable customer service experience and have opportunities for growth within a supportive work environment.

Benefits

Free access to Skillsoft eLearning courses

Onsite fitness center open 24/7

Free parking

Growth and progression opportunities

Supportive and dynamic work environment

Qualifications

• Previous experience in managing a portfolio and achieving targets.
• Thrive in a fast-paced work environment.
• A continuous learner in new skills and software.

Responsibilities

• Lead migration efforts for customers to new electronic solutions.
• Collaborate with internal teams to improve customer experience.
• Provide support to customers via phone or email.

Skills

Strong communication skills

Planning skills

Attention to detail

Self-driven

Organized

Bilingual (English/French)

Education

Post-Secondary education in Information Technology or related discipline

Job description

Midland Transport is currently seeking a Customer Applications Analyst – Special Projects (6 months contract) for our Head Office location in Dieppe, NB

This is an exciting opportunity for a self-driven and detail-oriented individual who possesses previous experience managing a portfolio of work and achieving established KPI’s and targets. The successful candidate will lead the migration efforts for a portfolio of assigned customers to our new electronic product offerings.

What You Can Expect:
•Receive a competitive wage.
•Gain excellent customer service experience in a professional corporate environment.
•Learn basic knowledge of the transportation industry.
•Work in a supportive, dynamic, safe, and rewarding work environment alongside other students and industry leaders.
•Free access to over 4000 Skillsoft on demand e learning courses as part of our commitment to learning and development.
•Growth and progression opportunities within Midland Transport and the larger network of the JD Irving group of companies.
•Free parking, an onsite fitness center open 24/7, and an onsite cafeteria.

Qualifications

•Post-Secondary education with concentration in Information Technology, B2B Technical Support, Business Administration or in a related discipline.
•Previous experience meeting established targets by leveraging strong communication skills, planning skills, and attention to detail.
•Self-driven, organized, and business savvy.
•Thrive in an environment where you can work independently as well as collaboratively.
•A continuous learner: acquiring new skills and software applications is second nature.
•At home in a fast-paced work environment where solutions are not always clearly defined.
• A practiced Bilingual (English/French) communicator would be considered an asset.
•Previous Sales experience would be considered an asset.

Responsibilities

•Lead the execution of migration efforts for an established list of customers to new electronic solution offerings by following a migration strategy and work process flow.
•Meet established transition targets.
•Prepare and present best fit solution offering to our customers.
•Enable and maintain data channels between Midland and our customers.
•Collaborate with Midland Sales and other internal teams to improve customer experience.
•Provide continuous support to our customers via phone or email as required.
•Other duties as assigned.