Customer and Partner Solutions Developer, Conversational Agents

Google; Waterloo; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Customer and Partner Solutions Developer specializing in Conversational Agents. This role involves collaborating with cross-functional teams to deliver AI-driven solutions that empower businesses. Candidates should have extensive experience in machine learning, cloud solutions, and customer engagement. Join a dynamic team dedicated to innovation and customer success.

Qualifications

• 6 years of experience in machine learning solutions.
• 5 years in solution engineering.

Responsibilities

• Collaborate with Google Cloud AI teams.
• Engage with customer stakeholders on technical topics.
• Act as a trusted advisor on solution design.

Skills

Machine Learning

Consulting

Cloud Solutions

AI Customer Solutions

Data Structures

Software Design

Education

Bachelor's degree in Computer Science

Master's degree in Engineering

Tools

Python

Java

Go

C++

Job description

Customer and Partner Solutions Developer, Conversational Agents

corporate_fare Google place Waterloo, ON, Canada

Apply

• Bachelor's degree in Computer Science or equivalent practical experience.
• 6 years of experience building machine learning solutions and working with technical customers.
• 5 years of experience in solution engineering.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Experience designing cloud enterprise solutions and supporting customer projects to completion.

Preferred qualifications:

• Master's degree in Engineering, Computer Science, or related technical fields.
• Experience in consulting, technical consulting in a customer-facing role, with solid results working with various types of customers, developers, and businesses.
• Experience building AI customer solutions focused on Conversational AI, telecommunications, networking, or contact centers.
• Experience with other AI frameworks, products, or solutions such as Gemini.
• Ability to lead and organize the design and implementation of AI-based custom-developed cloud solutions.

About the job

The Google Cloud Consulting Professional Services team guides customers through critical moments in their cloud journey to help businesses thrive. We assist customers in transforming and evolving their business using Google’s global network, web-scale data centers, and software infrastructure. As part of our innovative team, you will help shape the future of businesses of all sizes, leveraging technology to connect with customers, employees, and partners.

The Google Cloud Applied AI Engineering team focuses on developing industry solutions across sectors like telco, healthcare, retail, media and entertainment, finance, manufacturing, gaming, and public services. We help customers transform their businesses through Google’s infrastructure. Join our entrepreneurial team and help shape the future of business connectivity and innovation.

We value collaboration, innovation, customer focus, and quality, aiming to exceed expectations with our solutions.

Google Cloud enables organizations worldwide to digitally transform using enterprise-grade solutions built on cutting-edge technology, supporting sustainable development. Customers in over 200 countries trust Google Cloud to drive growth and address critical business challenges.

Responsibilities

• Apply data-driven management skills in dynamic environments.
• Collaborate cross-functionally with Google Cloud AI teams (Product, Engineering, Sales, Professional Services, Learning, etc.).
• Solve complex customer use cases with Cloud AI conversational products, promoting adoption, creating reusable assets, and providing training on new features.
• Engage with customer stakeholders on functional, technical, and commercial topics, demonstrating empathy, shaping, and influencing decisions.
• Act as a trusted advisor, offering expert guidance on solution design and implementation.

Google is committed to equal opportunity employment, fostering a diverse and inclusive workforce. We provide an environment of belonging and adhere to all legal protections against discrimination. See Google's EEO Policy, Know your rights, Belonging at Google, and How we hire for more information.

English proficiency is required for all roles to facilitate global collaboration.

Note: Google does not accept agency resumes and is not responsible for fees related to unsolicited resumes.