Customer Analytics Manager

Boehringer Ingelheim; Burlington; Remote; CAD 110,000 - 120,000; Full time

Job summary

A leading company in healthcare is seeking a Customer Analytics Manager to serve as a strategic business partner to the Customer Facing Team. This role focuses on delivering high-quality analysis, actionable recommendations, and resource management to enhance the effectiveness of customer strategies. Ideal candidates will have substantial experience in analytics, excellent communication skills, and a thorough understanding of the pharmaceutical industry data landscape.

Benefits

Competitive salary

Generous paid time off

Comprehensive benefits plan

Defined Contribution Pension Plan with matching

Employee and Family Assistance Plan

Qualifications

• Minimum of 5 years' experience in analytics.
• Strong understanding of pharmaceutical industry data sources.
• Ability to perform scaled analyses across multiple data sources.

Responsibilities

• Develop sales analysis and performance reporting for the customer facing team.
• Lead resource allocation and customer team alignments.
• Integrate data platforms and tools effectively for local implementation.

Skills

Strong analytical skills

Strong communication skills

Strategic thinking

Detail-oriented

Bilingualism in English and French

Education

University Degree in Business Analysis

Tools

Excel

PowerPoint

Tableau

Job description

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THE POSITION

Be the key strategic business partner to the Customer Facing Team (Commercial and Medical) to help meet business objectives through the identification of value-added customer insights at a national, regional and territory level that will drive customer facing strategy. Deliver greater customer centricity through the provision of high quality analysis, and provide actionable recommendations related to sales and campaign action planning. Support the customer facing organization to achieve its objectives by leading customer planning and resource deployment to improve effectiveness. Lead the continuous improvement of the customer planning and resource deployment process to improve efficiency and accuracy.

THE POSITION

Be the key strategic business partner to the Customer Facing Team (Commercial and Medical) to help meet business objectives through the identification of value-added customer insights at a national, regional and territory level that will drive customer facing strategy. Deliver greater customer centricity through the provision of high quality analysis, and provide actionable recommendations related to sales and campaign action planning. Support the customer facing organization to achieve its objectives by leading customer planning and resource deployment to improve effectiveness. Lead the continuous improvement of the customer planning and resource deployment process to improve efficiency and accuracy.

Responsibilities

• Develop and provide sales analysis and sales performance reporting for the customer facing team and senior management using all available data sources (Audits, GPM, TSA, Xponent etc.). Design metrics and reports that drive sales and marketing team performance. Work with data vendors to ensure accuracy
• Provide quarterly deep dive analysis for national,regional, district and territory using all available data sources with the focus on campaign implementation, and provide guidance on areas of improvement to increase customer focus and sales performance
• Lead the development of optimal Customer Facing Team resource allocation. Manage customer facing team alignments and changes, ensuring all systems and applications are accurately reflecting most recent alignments. Continuously seek out best practices and industry leading learning to lead the development of optimal solutions for ongoing management
• Design the annual customer facing team incentive programs including bonus plan, Circle of Excellence plan and annual territory objective setting. Continuously seek out best practices and industry leading learning to lead continuous improvement of the process and to optimize efficiency
• Develop training materials and workshops and facilitate training to HP customer-facing team members to ensure knowledge proficiency in the use of the available analytics tools (sales analytics reports and dashboards)
• Lead the integration of data platforms and tools that are provided by Corporate / Regional analytics leads and ensure optimal implementation locally. Represent local needs and work to incorporate into design and implementation
• Lead Medical analytics for the CFT across all asset teams including reporting, adhoc analytics, call planning activity and secondary data purchases

This position is fully remote.

Employees in remote roles can live anywhere in Canada and are only required to visit the Burlington office a few times each year.

Requirements

• University Degree with emphasis on business analysis
• Minimum of 5 years' experience in an analytics business functions
• Strong understanding of pharmaceutical industry data sources and business model
• Strong analytical skills and ability to perform scaled analyses across multiple sources of data
• Strong communication skills and advanced influencing skills to lead integration of data insight into action ensuring higher engagement and understanding
• Very thorough and detail oriented
• Strong working experience with Excel, Power Point, and Tableau is required
• Experience in strategic thinking and the development and implementation of strategy
• Demonstrated experience in breadth of impact beyond immediate department - ability to gain an in depth understanding of business process and influence / impact outside of immediate organization
• Demonstrated ability to provide thought leadership and proactively embrace innovation
• Strong ability to communicate and influence effectively with all levels of the organization (verbal, written and presentation skills)
• Bilingualism in English and French is an asset

Total Rewards

We offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.

READY TO APPLY?

Click the "Apply Now" button below to submit your application. We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted. Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.

DEADLINE FOR APPLICATIONS

Applications for this position will be accepted until July 10, 2025.

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Our Company

With us, you can develop your own path in a company with a culture that knows our differences are our strengths \u2013 and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after \u2013 as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https : / / www.boehringer-ingelheim.com

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Research, Analyst, and Information Technology

Pharmaceutical Manufacturing

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