Customer Analyst

Nestlé S.A.; Toronto; Hybrid; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Health & dental benefits start day one

Company matched pension

3 weeks vacation + 4 personal days

Educational assistance & tuition

Training & development programs

Nespresso & store discounts

Career growth opportunities

Job summary

Nestlé Canada is seeking a Customer Analyst in North York, ON. The hybrid role supports Sales, Customer Strategy, Marketing, Finance and Supply Chain by gathering, analyzing, and presenting customer data to drive business decisions.

You will develop reports, scorecards, and presentations, manage customer profiles, and prepare materials for listings, pricing, and seasonal programs. Collaboration across teams is essential.

Qualifications

• 2-3 years of experience in sales analytics, business analytics, customer development, category management, or a similar analytical role.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable business recommendations.
• Experience working with sales, customer, category, shopper, or market data to support business decisions.
• Strong proficiency in Microsoft Excel and experience creating reports, scorecards, and presentations.
• Strong communication and presentation skills with the ability to translate data into clear business insights.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Finance, and Supply Chain.
• Self-motivated, proactive, and comfortable working independently while supporting multiple customer teams.
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and four personal days (Personal Paid Holidays)
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation.
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

Responsibilities

• Analyze sales, shopper, category, customer, and market data to uncover business-building insights and opportunities.
• Provide recommendations to account teams based on sales performance, customer results, and business expectations.
• Support Business Planning and Joint Business Planning activities.
• Prepare, update, and maintain internal and external scorecards, reports, and customer information.
• Tailor customer presentations using materials provided by Customer Strategy and Development and Marketing teams.
• Develop custom sales presentations and support customer presentations when needed.
• Own and maintain the Sales Management tool by updating customer profiles and providing customer- and category-specific information.
• Complete customer forms related to new product listings, price changes, seasonal programs, catalogues, brochures, customer events, and trade shows.
• Source high-resolution images and other materials required for customer presentations.
• Support the development of shopper and store clusters to identify and improve selling opportunities.
• Place and manage product sample orders for Customer Development teams.
• Create purchase orders to support the effective operation of customer teams and the timely delivery of services from third-party providers.
• Follow all company principles, policies, and applicable business processes.

Skills

Sales analytics

Business analytics

Customer development

Category management

Data interpretation

Excel

Reports & presentations

Cross-functional collaboration

Communication

Detail-oriented

Tools

Microsoft Excel

Job description

Position Snapshot

Business area: Waters & Premium Beverages Canada
Job Title: Customer Analyst
Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8
Hybrid

What to Expect

As a Customer Analyst, you will gather, analyse, and interpret sales and customer data to identify opportunities and provide actionable insights for internal teams and external customers.

You will play an important support role for assigned customer teams by developing reports, maintaining scorecards, preparing customer presentations, completing various customer forms, navigating customer portals and providing recommendations based on sales performance and customer results. This role works closely with Sales, Customer Strategy and Development, Marketing, Finance and Supply Chain. This is a new role dedicated to the Waters and Premium Beverages team.

A day in the life:

• Analyze sales, shopper, category, customer, and market data to uncover business-building insights and opportunities.
• Provide recommendations to account teams based on sales performance, customer results, and business expectations.
• Support Business Planning and Joint Business Planning activities.
• Prepare, update, and maintain internal and external scorecards, reports, and customer information.
• Tailor customer presentations using materials provided by Customer Strategy and Development and Marketing teams.
• Develop custom sales presentations and support customer presentations when needed.
• Own and maintain the Sales Management tool by updating customer profiles and providing customer- and category-specific information.
• Complete customer forms related to new product listings, price changes, seasonal programs, catalogues, brochures, customer events, and trade shows.
• Source high-resolution images and other materials required for customer presentations.
• Support the development of shopper and store clusters to identify and improve selling opportunities.
• Place and manage product sample orders for Customer Development teams.
• Create purchase orders to support the effective operation of customer teams and the timely delivery of services from third-party providers.
• Follow all company principles, policies, and applicable business processes.

Role Requirements

• 2-3 years of experience in sales analytics, business analytics, customer development, category management, or a similar analytical role.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable business recommendations.
• Experience working with sales, customer, category, shopper, or market data to support business decisions.
• Strong proficiency in Microsoft Excel and experience creating reports, scorecards, and presentations.
• Strong communication and presentation skills with the ability to translate data into clear business insights.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Finance, and Supply Chain.
• Self-motivated, proactive, and comfortable working independently while supporting multiple customer teams.
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and four personal days (Personal Paid Holidays)
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation.
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

Compensation Range: CAD 65,000 to CAD 80,000 + bonus eligibility

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices

What you need to know

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed. If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.