Customer Ambassador

Wahi Inc.; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Wahi Inc. is seeking a Customer Ambassador to join their team in Toronto. This hybrid role involves engaging with customers and realtors to enhance the customer experience in the real estate market. Ideal candidates are licensed realtors with a passion for customer service and a drive to grow professionally while making a meaningful impact in the sector.

Qualifications

• 1+ years of experience in a customer-facing role.
• Passionate about customer service and real estate.
• Ability to qualify inbound leads effectively.

Responsibilities

• Engage and schedule consultations with customers via phone, chat, and email.
• Collaborate with Realtors and internal teams to enhance customer experience.
• Match customers to appropriate offers based on their needs.

Skills

Customer engagement

Communication

Organizational skills

Empathy

Education

Licensed realtor

Job description

Wahi Realty Inc., Brokerage, has assembled a team of amazing tech experts and dedicated REALTORS to deliver top-notch, data-driven market insights and innovative options for Canadians on their real estate journey. Giving Canadians choice, control, and an increased level of confidence in the buying process is integral to Wahi’s vision for the future.Wahi was named as 2023’s Best Real Estate Innovator at the Canadian Business Innovation Awards and named top real estate AI startups in 2024 by Inman AI Awards.

We’re seeking a candidate to join as a Customer Ambassador to scale the Customer Success / Sales team. This is a unique opportunity to help build our customer base and become an expert in all aspects of Wahi’s products and the Canadian real estate sector.

Job Description

• As Wahi enters a new phase of growth, this is an opportunity for someone looking for a change or growth in their career by providing a world-class customer experience at a company looking to make a real impact on the real estate landscape in Canada.We ’re looking for an ambitious, motivated person to assist prospective buyers and sellers, as well as to build lasting relationships with our partner realtors as we develop services to improve the experiences for all parties during the journey. While you're a licensed realtor, your job will be working as a key point of contact from our Toronto office to help quarterback all parts of the customer's journey.If you’re looking for an opportunity to learn, work with customers, Realtors and be a part of scaling a business with real-world impact, we want to hear from you!
• Note that this is a hybrid position that will allow you to work from home in addition to office days in our downtown Toronto headquarters. Some shifts will be on the evenings and weekends as well as some holiday coverage.

Key Responsibilities

• Engage and schedule consultations for customers via multiple channels (Phone, Chat and email), in both proactive and reactive engagements with consumers and realtors
• Collaborate closely with Realtors, Marketing, Product, and Engineering to deliver a top-notch customer experience
• Pair learnings from customer interactions with customer data to drive improvements in team and company processes
• Qualify inbound customers and match them to our appropriate offer that best fits their needs.

Requirements

• You are a licensed realtor
• You are passionate about building a customer-facing career with the drive to grow and develop both personally and professionally
• You can qualify inbound leads effectively and efficiently, ensuring the right customers are matched with the right Realtor
• You have 1+ years of experience working in a customer-facing role - either as a realtor, customer service, customer success, or sales
• You practice clear, concise, and personable communication both verbally and in writing
• You have a team-first mentality and take opportunities to share and digest learnings from your team members
• You have deep empathy for customers and balance being resourceful and direct with customers
• You rise to challenges, taking change and uncertainty in stride as the company grows
• You seek to make an impact, and you find opportunities to contribute to the team and company as we scale
• You have strong organizational skills and attention to detail