Customer Ambassador

Wahi Real Estate; Toronto; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

Wahi Real Estate seeks a Customer Ambassador in Toronto to provide top-notch customer experiences and support for prospective buyers and sellers. This hybrid role offers a chance to grow in a vibrant team while engaging clients and enhancing service delivery. Ideal candidates will be licensed realtors passionate about client engagement with excellent communication skills.

Benefits

Health Benefits Package from Day 1

Paid Vacation

Hybrid Work Environment

Competitive Salary

Group RSP Matching

Commission eligibility

Qualifications

• Licensed realtor with a customer-facing experience of 1+ years.
• Proficiency in clear and concise communication.
• Ability to collaborate effectively and build relationships.

Responsibilities

• Engage customers through various channels and schedule consultations.
• Collaborate with realtors and other teams for a seamless customer experience.
• Qualify leads and ensure proper matches to realtors.

Skills

Customer Communication

Organizational Skills

Empathy

Job description

About Us

Wahi Realty Inc., Brokerage, has assembled a team of amazing tech experts and dedicated REALTORS to deliver top-notch, data-driven market insights and innovative options for Canadians on their real estate journey. Giving Canadians choice, control, and an increased level of confidence in the buying process is integral to Wahi’s vision for the future. Wahi was named as 2023’s Best Real Estate Innovator at the Canadian Business Innovation Awards and recognized as a top real estate AI startup in 2024 by Inman AI Awards.

We’re seeking a candidate to join as a Customer Ambassador to scale the Customer Success/Sales team. This is a unique opportunity to help build our customer base and become an expert in all aspects of Wahi’s products and the Canadian real estate sector.

Job Description

• As Wahi enters a new phase of growth, this is an opportunity for someone looking for a change or growth in their career by providing a world-class customer experience at a company looking to make a real impact on the real estate landscape in Canada. We’re looking for an ambitious, motivated person to assist prospective buyers and sellers, as well as to build lasting relationships with our partner realtors as we develop services to improve the experiences for all parties during the journey. While you're a licensed realtor, your job will be working as a key point of contact from our Toronto office to help coordinate all parts of the customer's journey. If you’re looking for an opportunity to learn, work with customers, Realtors, and be a part of scaling a business with real-world impact, we want to hear from you!

Note that this is a hybrid position that will allow you to work from home in addition to office days in our downtown Toronto headquarters. Some shifts will be on the evenings and weekends as well as some holiday coverage.

Key Responsibilities

• Engage and schedule consultations for customers via multiple channels (Phone, Chat, and email), in both proactive and reactive engagements with consumers and realtors.
• Collaborate closely with Realtors, Marketing, Product, and Engineering to deliver a top-notch customer experience.
• Pair learnings from customer interactions with customer data to drive improvements in team and company processes.
• Qualify inbound customers and match them to our appropriate offer that best fits their needs.

Requirements

• You are a licensed realtor.
• You are passionate about building a customer-facing career with the drive to grow and develop both personally and professionally.
• You can qualify inbound leads effectively and efficiently, ensuring the right customers are matched with the right Realtor.
• You have 1+ years of experience working in a customer-facing role — as a realtor, customer service, customer success, or sales.
• You practice clear, concise, and personable communication both verbally and in writing.
• You have a team-first mentality and take opportunities to share and digest learnings from your team members.
• You have deep empathy for customers and balance being resourceful and direct with customers.
• You rise to challenges, taking change and uncertainty in stride as the company grows.
• You seek to make an impact and find opportunities to contribute to the team and company as we scale.
• You have strong organizational skills and attention to detail.

Benefits

• Health Benefits Package from Day 1
• Paid Vacation
• Hybrid Work Environment
• Competitive Salary
• Group RSP Matching
• Commission eligibility