Customer Advocacy & Storytelling Manager

Superhuman; Canada; Hybrid; CAD 172,000 - 272,000; Full time

Benefits offered by this job

Health care

Insurance (disability & life)

RRSP matching

Parental leave

Paid time off & holidays

Floating holidays

Home office stipend

Professional development

Job summary

Superhuman is seeking a Customer Marketing Manager to scale programs that turn customers into a powerful growth engine across Grammarly, Superhuman Docs, and Superhuman Mail. This is an individual-contributor role with end-to-end ownership of customer stories and voice-of-customer programs.

This role is highly cross-functional, partnering with Sales, CS, Product Marketing, Demand Gen, and Comms/PR to convert relationships into proof points fueling the funnel.

Qualifications

• 3-5+ years in customer marketing, advocacy, or content marketing in B2B SaaS or tech.
• Proven track record producing customer proof assets that drive measurable impact.
• Strong relationship-builder who works with customers, executives, and cross-functional stakeholders.
• Excellent written and verbal communication skills, with knack for shaping a compelling customer story.
• Strong editorial judgment and experience managing production end-to-end (video, interviews, multimedia).
• Highly organized with ability to manage a pipeline of multiple customers and projects.
• Capable of working independently in fast-paced, results-driven environments.

Responsibilities

• Recruit and manage an always-on roster of customers primed to evangelize our brand in campaigns, events and sales conversations.
• Produce proof assets — case studies, video testimonials, quotes — communicating use cases, outcomes, and product value.
• Own the proof asset library including testimonial capture, logo rights, approvals, and feedback loops to Product and Marketing.
• Prioritize best customers and use cases for storytelling; define creative vision for stories.
• Manage end-to-end production for customer stories: intake, interviews, scripting, filming, review, publication.
• Apply editorial judgment to craft clear, compelling narratives with high accuracy and credibility.
• Collaborate with Sales, CS, Brand, Product, and Revenue Marketing on campaigns and GTM initiatives.
• Coordinate with Comms/PR and Content on story placement (blog, social, whitepapers, etc.).

Skills

Customer marketing

Content marketing

Storytelling

Relationship building

Editorial judgment

Project management

Communication skills

Job description

Superhuman is seeking a Customer Marketing Manager to scale programs that turn customers into a powerful growth engine across Grammarly, Superhuman Docs, and Superhuman Mail. This is an individual-contributor role with end-to-end ownership of customer stories and voice-of-customer programs.

This role is highly cross-functional, partnering with Sales, CS, Product Marketing, Demand Gen, and Comms/PR to convert relationships into proof points fueling the funnel.