Customer Advisor, Sell-to-Clutch

Clutch Technologies Inc.; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Sell-to-Clutch Customer Advisor to enhance the online car selling experience. This role is pivotal in providing outstanding customer service, managing inquiries, and coordinating vehicle assessments. Join a rapidly growing team that values autonomy and offers competitive compensation, including a base salary and sales incentives. This is a fantastic opportunity to make a significant impact in a company that is redefining the car retail industry. If you're passionate about cars and thrive in a fast-paced environment, this position could be the perfect fit for you!

Benefits

Autonomy & ownership

Competitive compensation

Qualifications

• 2-3 years of customer service or sales experience required.
• Detail-oriented with the ability to multitask and prioritize.

Responsibilities

• Respond to customer inquiries and coordinate appointments for vehicle assessments.
• Provide exceptional customer service and maintain accurate records.

Skills

Customer Service

Sales Experience

Multitasking

Detail-Oriented

Tools

CRM Software

Job description

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

Clutch is looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team! This is a fantastic opportunity to join a rapidly growing team and create a huge impact!

What you'll do:

• Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 50 calls daily.
• Act as the main point of contact for individuals looking to sell their vehicles to Clutch.
• Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers.
• Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation.
• Conduct basic vehicle assessments using Clutch’s established guidelines to confirm vehicle condition and value as originally disclosed.
• Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing.
• Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software.

What we’re looking for:

• You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time.
• You are exceptionally detail-oriented with the ability to multitask and prioritize effectively.
• 2-3 years of customer service or sales experience required.
• Passion for cars is a plus.
• Stoked about disrupting and redefining an age-old industry and a drive to win.
• Willing to work weekend and evening shifts.
• Must be comfortable working 100% on-site at our Mississauga facility.

Why you’ll love it at Clutch:

• Autonomy & ownership -- create your own path, and own your work.
• Competitive compensation -- This role offers a base compensation + sales incentive plan!

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].