Customer Advisor

ArrKann Trailer & RV Center; Medicine Hat; On-site; CAD 40,000 - 55,000; Full time

Job summary

A family-owned RV dealership in Medicine Hat is seeking a Customer Advisor to enhance customer experiences and provide service recommendations. The ideal candidate will be friendly, persuasive, and eager to work in a dynamic environment. You will manage customer interactions, generate quotes, and ensure customer satisfaction during RV services. A high school diploma and strong communication skills are essential. Join us for a fulfilling career in the RV industry!

Benefits

Supportive work environment

Professional development opportunities

Family-oriented culture

Qualifications

• Goal-oriented and achievement-driven.
• Previous experience in a customer-facing role is preferred.
• Above-average communication skills are essential.

Responsibilities

• Build rapport with customers during RV drop-off.
• Generate work orders for technician instructions.
• Provide product recommendations based on customer needs.
• Conduct walkthroughs at RV pick-up to ensure satisfaction.
• Generate quotes for customers.

Skills

Persuasive skills

Customer service

Communication skills

Time management

Multitasking

Education

High school diploma

Tools

MS Office

Social media

Job description

Customer Advisor - Medicine Hat

Who we are:

We know that memories made around the campfire with friends and family last a lifetimebecause we do it ourselves!Our mission at ArrKann is the same as it’s been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.

Employees tell us they like working with ArrKann because…

• We’re family-owned and operated – and have been for three generations. Our employees are like family. We’re closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures!
• Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children.
• Our people are helpful, fun to work with, and good at what they do!

What you’ll get when you work with ArrKann:

• A career - we’ve been growing! You can find our dealerships in Carstairs, Edmonton, Calgary, Red Deer, and Medicine Hat, and we’re always looking for amazing people who want to build a career with us.
• A voice! We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience.
• A supportive, team-oriented, and fun work environment where you can feel free to be yourself.
• Professional and personal development opportunities. We are always learning and want to make sure you have the support you need to build the skills you need to grow in your career.

About the role:

Our Customer Advisors recommend the service, maintenance, and accessories our customers need to make the most of their RV camping experience. Do you have a passion for the outdoors, camping, or RVing? Are you persuasive, driven, and looking for a challenge? If you have stellar customer service skills and are looking to gain experience in a new industry, this might be the career for you. You bring a positive attitude and exceptional hospitality, we’ll provide you with the support, tools, and training you’ll need to help get people camping!

The selected candidate must be available on weekdays, evenings, and Saturdays, but not Sundays!

As a Customer Advisor, you’ll be responsible for:

• building rapport with customers when they drop off their RV, and we conduct an inspection
• generating work orders that capture the customer's concerns and provide clear instructions to the technicians regarding the necessary repairs or services
• evaluating their concerns and needs and providing product recommendations
• performing walkthroughs with our customers when they pick up their RV to ensure they're happy with the work we've completed
• generating quotes for our customers

About you:

• You're persuasive and outgoing by nature
• You enjoy meeting new and different people every day
• You're often described as enthusiastic, lively, and friendly
• You're seeking a role where you can connect with people and understand their needs and motivations
• You thrive in a role where you're handling multiple priorities, are empowered to make decisions, and work at a quick pace to make sure everything goes smoothly
• You enjoy striving to achieve your personal and professional goals

Requirements:

• High school diploma
• Goal-oriented and achievement-driven
• Previous experience in a customer-facing role
• Above-average communication skills
• Comfortable using new software, MS Office, and social media
  

If this sounds like you, we encourage you to apply! We thank all applicants for their interest; however, only those selected will be contacted.

To learn more about ArrKann Trailer & R.V. Centre, visit our website, or find us on Twitter, Facebook, or Instagram @ArrKannRV.