Customer Account Specialist

Roots; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a forward-thinking company that values customer relationships and exceptional service. As a Sales Associate, you'll play a crucial role in creating a welcoming environment for customers while showcasing your retail expertise. This seasonal position offers the chance to connect with customers and contribute to the store's success. If you're passionate about retail and enjoy working in a dynamic atmosphere, this opportunity is perfect for you. Be part of a culture that promotes growth and a commitment to a healthier planet, where your contributions truly matter.

Qualifications

• Experience in retail, particularly in apparel, is essential.
• Strong relationship-building skills with customers are a must.

Responsibilities

• Provide exceptional service to customers and resolve issues effectively.
• Maintain store standards and perform merchandising tasks.

Skills

Retail experience

Customer relationship development

Cash handling

Merchandise presentation

Excellent presentation skills

Self-starter

Problem-solving

Team player

Tools

POS systems

Job description

Blue Mountain - Store 216, 156 Jozo Weider Blvd Unit 1-3, The Blue Mountian, Ontario, Canada Req #1670

Monday, November 25, 2024

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

Please note that this is a seasonal position that will end in September.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

• Blue Mountain - Store 216, 156 Jozo Weider Blvd Unit 1-3, The Blue Mountian, Ontario, Canada