Customer Account Manager

Assent; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the SaaS industry seeks a Customer Account Manager to enhance client relationships and drive retention and upselling opportunities. This full-time role demands excellent interpersonal skills and is ideal for someone who thrives in a dynamic team environment. The position offers various benefits, including professional development and a competitive salary with bonuses.

Benefits

Comprehensive benefits package

Corporate bonus program

Professional development opportunities

Flexible work options

Qualifications

• 2 years in customer service, business development, or sales in SaaS preferred.
• Strong track record in customer retention and account growth desired.
• Exceptional negotiation and communication skills required.

Responsibilities

• Build and maintain relationships to ensure customer satisfaction.
• Identify upselling opportunities and engage customers in renewals.
• Provide cross-functional support and collaborate on proposals.

Skills

Interpersonal skills

Negotiation skills

SaaS understanding

Data-driven decision-making

Results-oriented

Tools

CRM tools

Job description

The Customer Account Manager is critical to driving retention renewals and expansion opportunities with Assents Customers. They are experienced at developing relationships and understanding customer needs at all levels of Clients including senior executives. This role requires a high performing individual who is driven to succeed and thrives on challenges.

Key Requirements & Responsibilities

• Build and maintain strong relationships with assigned accounts to ensure customer satisfaction and loyalty.
• Proactively engage customers to manage renewals identifying potential risks and implementing strategies to mitigate churn.

Expansion & Upselling :

• Identify opportunities to expand revenue and introduce additional programs / solutions to meet customer needs.
• Collaborate with internal teams to craft compelling proposals and secure upsell opportunities.

Customer Advocacy :

• Act as a trusted advisor deeply understanding customers business objectives and aligning our product and services to meet them.
• Regularly conduct check-ins reviews and health assessments to ensure ongoing success.

Collaboration & Cross-Functional Support :

• Work closely with internal teams to ensure seamless delivery of value.
• Provide feedback to internal teams about customer needs and trends to inform product roadmap and strategy.

Metrics & Reporting :

• Meet or exceed targets for renewals upsells and net retention.
• Maintain accurate records of customer interactions and sales activities in the CRM.
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

Qualifications :

We strongly value your talent energy and passion. It will also be valuable to Assent if you have the following qualifications

• 2 years previous customer service business development or sales experience in SaaS preferred.
• Track record of driving customer retention renewals and account growth is a nice to have.
• Excellent interpersonal skills - you are able to build and scale stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally
• Exceptional negotiation and communication skills.
• Ability to understand and articulate SaaS solutions and value propositions.
• Proficiency with CRM tools and data-driven decision-making.
• Highly organized proactive and results-oriented.

Additional Information :

Life at Assent

Wellness : We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

Financial Benefits : Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

Life at Assent : There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning : At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.

Remote Work : Employment Type :

Full-time

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Department / Functional Area : Sales

Experience : years

Vacancy : 1

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Account Manager • Ottawa, Ontario, Canada