Customer Account Manager

IMS Innovative Manufacturing Source Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading electronics manufacturing company in Calgary is seeking a Customer Account Manager to develop and maintain customer relationships. The ideal candidate will have experience in account management and a technical understanding of electronics. Responsibilities include managing customer communication, addressing issues, and collaborating with internal teams. This full-time role offers a salary range of $60,000 to $80,000 per year, along with various benefits and opportunities for growth.

Benefits

Profit Sharing

Health spending account

Vision and dental coverage

Life insurance

Paid vacation

Birthday Leave

Qualifications

• Proven experience in customer account management.
• Excellent communication skills for internal and external interactions.
• Highly organized with attention to detail.
• Ability to manage time and multitask effectively.

Responsibilities

• Represent and communicate customer needs to internal teams.
• Manage day-to-day customer communication and relationships.
• Handle customer complaints diplomatically and efficiently.
• Collaborate with IMS departments to meet customer needs.

Skills

Customer relational skills

Interpersonal skills

Organizational skills

Problem-solving skills

Technical understanding of electronics

Microsoft Office proficiency

Education

Bachelor’s Degree in Electronics or Mechanical Engineering

Electronics Technologist Technical Diploma

Tools

Microsoft Office

Intuitive ERP

Job description

Schedule : Monday to Friday, 8 : 00 AM – 4 : 30 PM

Type : Permanent position

Schedule : Monday to Friday, 8 : 00 AM – 4 : 30 PM

About IMS

Located in Calgary, Alberta Canada, IMS Innovative Manufacturing Source Inc. is a successful, full-service Electronics and Sheet Metal Fabrication Contract Manufacturing company. IMS has a customer base of over 250 customers and operates in a 77,000 sq. ft. manufacturing space. IMS offers a diverse service that places the customer at the center of our operations; no two customers are the same, and we understand there are unique requirements that need to be addressed. Our experienced, knowledgeable, and dedicated team works with our customers from start to finish, ensuring an efficient, in-house experience. IMS is continuously looking to build its team with dynamic, dedicated, and knowledgeable team members. Our diverse and inclusive work environment offers a great work culture that our staff are proud to be a part of, with a supportive management team, supervisors, and co-workers in all areas of the business. We have a diverse client base in industries such as Marine, Military, Transportation, Petroleum, Security, and Telecommunications. Through our vertically integrated business model, we assume greater control of the production process throughout the supply chain by simultaneously allowing for greater access to and control of inputs.

Our Mission

To be the premier partner and provider of Electronics Manufacturing Services for our customers as they transform lives around the globe.

What We’re Looking For

We’re looking for a strong candidate to join our Sales Department as a Customer Account Manager . The ideal candidate will lead the account development and penetration strategy for assigned customers. They should be skilled at building and maintaining relationships and providing exceptional customer service.

This is not a cold-calling position . You’ll focus on maintaining current customer relationships and integrating new customers and their products into IMS. Full training will be provided. Previous experience in account management and electronics knowledge are preferred and considered strong assets.

Role Overview

Our Customer Account Manager plays a crucial role in building and maintaining strong relationships with customers to ensure satisfaction and loyalty. Successful Customer Account Managers are proactive, empathetic, and excellent communicators who focus on building trust and delivering value, while also meeting organizational goals.

Key Responsibilities

• Represent and communicate customer needs, expectations, and feedback to internal teams
• Ensure proper planning, purchasing, and production build deadlines are met
• Manage day-to-day customer communication and ongoing relationships
• Handle customer complaints and disputes diplomatically and efficiently
• Manage NCRs and RMAs between the customer and IMS
• Maintain accurate records of customer interactions, sales activities, and account updates
• Collaborate with IMS departments to meet customer needs and company goals
• Seek opportunities to improve customer experience and internal processes
• Stay current on best practices in account management

Key Qualifications / Requirements

Proven experience in customer account management and strong customer relational skills

Excellent interpersonal skills for internal and external communication

Highly organized with exceptional attention to detail

Ability to understand and follow company procedures and processes

Strong time management and multitasking abilities

Exceptional problem-solving and critical thinking skills

Technical understanding of electronics manufacturing and customer product builds

Positive, mature, and professional demeanor

Proficient in English communication (verbal and written)

Strong computer skills : Microsoft Office (Word, Excel) and ERP systems (Intuitive ERP preferred)

Education : Bachelor’s Degree in Electronics or Mechanical Engineering with 2+ years of experience, OR Electronics Technologist Technical Diploma with 3+ years of experience, OR Equivalent qualifications and experience

Compensation & Benefits

Salary : $60,000–$80,000 per year (based on electronics knowledge and experience)

Profit Sharing : Eligible based on company performance

Work Hours : Monday–Friday, 8 : 00 AM – 4 : 30 PM (additional hours as needed)

Vacation : Vacation accrual of 6% per year (approximately 3 weeks (120 hours) vacation per year)

Christmas Shutdown : Additional paid holiday week during year-end closure

Birthday Leave : Paid day off in your birthday month (after 1 year of employment)

Benefits Package (after 90–180 day probation based on training / evaluation) : Health spending account, vision and dental coverage, life insurance, AD&D, LTD, extended health care, employee assistance program (EAP), paid sick time, appointment leave, and personal days

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Computers and Electronics Manufacturing

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