Cultural Services Assistant

Alliance for Arts and Culture; British Columbia; On-site; CAD 1,000; Full time

Job summary

An established industry player in the cultural sector is seeking a dedicated Cultural Services Assistant. This permanent full-time role involves providing essential administrative support to enhance community engagement and cultural initiatives. The ideal candidate will possess excellent customer service skills and strong written communication abilities, ensuring smooth operations within the Cultural Services Department. You'll be involved in diverse tasks, from managing calendars and drafting reports to coordinating events and handling public inquiries. Join a vibrant community committed to fostering a livable environment and making a positive impact through arts and culture.

Qualifications

• Excellent customer service skills for public interaction.
• Strong written communication and attention to detail.

Responsibilities

• Provide administrative support to management and committees.
• Assist with report writing and public inquiries handling.
• Support Cultural Services events and manage bookings.

Skills

Customer Service

Written Communication

Conflict Resolution

Attention to Detail

Teamwork

Education

High School Diploma

Relevant Experience in Administration

Tools

Microsoft Office

Foundant

Active Net

Job description

District of West Vancouver Cultural Services

Deadline:

May. 2, 2025

Organization Description:

Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.

The District of West Vancouver is currently looking for a permanent full-time Cultural Services Assistant to perform a variety of customer service and management support duties within our Cultural Services Department.

Responsibilities:

This position is responsible for:

1. Providing administrative and clerical support to the management team including: drafting and processing correspondence, managing calendars, responding to public inquiries, conducting basic research, creating, updating statistics and performance measures, filing, organizing departmental records, ensuring department webpage is up to date, and filling in reports and forms;
2. Providing administrative and clerical support to a variety of working groups, boards, and committees including: coordinating meeting arrangements, preparing agenda and supporting materials, and taking, editing, transcribing and distributing minutes;
3. Assisting with report writing and other communication, including Council Reports, which requires very strong writing skills, attention to detail and a high level of accuracy;
4. Processing and issuing of a variety of documentation including spending reports, user statistics, and other records;
5. Handling room booking requests for staff and committees;
6. Handling public inquiries, which requires the ability to handle occasional conflict;
7. Assisting with Cultural Services special events, public art projects, Awards Program, and Community Grants Program; booking weddings in parks;
8. Performing other duties as required.

Qualifications:

The preferred candidate will possess: excellent customer service in order to effectively interact with the public and staff members; excellent written and communications skills with strong attention to detail; demonstrated conflict resolution skills; knowledge of business English, office practices and procedures; strong computer skills; thorough knowledge and ability using Microsoft Office (Excel, Word, Outlook, and PowerPoint); and the ability to work effectively as part of a team. Experience with grant program software, Foundant, and recreation management software Active Net would be considered an asset. The successful candidate is required to supply a police information check. Hours of work may vary to accommodate meetings and some events.

Salary: $31.48 per hour (35 hrs per week; this position has a pay structure with five steps which increase annually)