CSSR3

UFA; Buffalo Head Prairie; On-site; CAD 42,000 - 62,000; Full time

Job summary

UFA in Grande Prairie, Alberta is seeking a Customer Sales & Service Representative (CSSR) to join our team and support Grain Handling & Storage operations. You will deliver outstanding customer service, build relationships, and contribute to sales growth while upholding safety and service standards.

The role reports to the Store Manager and requires a high school diploma and at least five years of experience in sales or customer service within agriculture or related industries.

Qualifications

• High school diploma or GED required.
• Minimum 5 years of experience in sales, customer service, agriculture, grain handling, building materials, or related industry.
• Proven success in relationship-based sales and account management.
• Strong knowledge of grain handling products and related applications.
• Demonstrated leadership, coaching, and mentoring abilities.
• Strong business acumen, communication, and problem-solving skills.

Responsibilities

• Provide outstanding customer service in person, by phone, and digitally.
• Build and maintain customer relationships through proactive engagement and CRM.
• Identify customer needs and recommend products, services and solutions.
• Support store sales and customer service objectives.
• Process and fulfill customer orders, including eCommerce.
• Maintain a clean, safe, organized store, warehouse, and yard.
• Assist with inventory, merchandising, shipping, receiving, and operations.
• Follow safety, operational, and customer service standards.
• Support special projects and other duties as assigned.

Skills

Customer service

Sales

Agriculture

Grain handling

Building materials

Relationship-based sales

Communication

Safety awareness

Education

High School Diploma or GED

Tools

CRM software

Job description

Department: Operations - Alberta
Employment Type: Full-Time
Requisition ID: 2125

Join the UFA team today!

At UFA, we are more than an agricultural cooperative. We are a team of passionate people who work together to support rural communities, Canadian producers, and each other every day.

We are growing and are currently seeking a customer-focused Customer Sales & Service Representatives (CSSR) to join our team at our Grande Prairie Farm Store. This position will support Grain Handling & Storage.

Reporting to the Store Manager or Assistant Store Manager, the Customer Sales & Service Representative (CSSR) delivers exceptional customer service while supporting the sale of agricultural products, grain handling solutions, building materials and related services. This role is responsible for developing customer relationships, supporting store and yard operations, and contributing to sales growth while maintaining UFA's safety and operational standards.

Shift Schedules

Morning Shift

• Monday to Friday 8:00 AM to 4:30 PM, with requirement to work alternating weekends from 8:00 AM to 5:00 PM

Late Shift

• Monday to Friday 9:30 AM to 6:00 PM, with requirement to work alternating weekends from 8:00 AM to 5:00 PM

The successful candidate may be placed on any shift based on operational requirements, qualifications, and personal preference.

This position is located in La Crete, Alberta at UFA’s Farm Store.

Core Responsibilities

• Deliver outstanding customer service and product support in person, by phone, and through digital channels.
• Build and maintain customer relationships through proactive customer engagement and CRM activities.
• Identify customer needs and recommend products, services, and solutions.
• Support the achievement of store sales and customer service objectives.
• Process and fulfill customer orders, including eCommerce transactions.
• Maintain a clean, safe, and organized store, warehouse, and yard environment.
• Assist with inventory management, merchandising, shipping, receiving, and general operational activities.
• Adhere to all safety, operational, and customer service standards.
• Support special projects and other duties as assigned.

Qualifications

• A High School Diploma or GED is required.
• A minimum of 5 years of experience in sales, customer service, agriculture, grain handling, building materials, or a related industry.
• Demonstrated success in relationship-based sales and customer account management.
• Strong knowledge of grain handling products, building materials and related applications.
• Proven leadership, coaching, and mentoring capabilities.
• Strong business acumen, communication, and problem-solving skills.
• Experience with inventory management, warehouse operations, customer quotations, and project support.
• Forklift, warehouse, or yard experience is considered an asset.

Additional Requirements

• Ability to safely lift up to 25 kg (55 lbs).
• Ability to work both indoors and outdoors in a retail, warehouse, and yard environment.
• Flexibility to work various shifts and support multiple store functions.
• Must maintain all required certifications and training, including WHMIS and other company-required programs.
• This is a safety-sensitive position. Successful candidates may be required to successfully pass a pre-employment drug and alcohol test as a condition of employment.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail].

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We thank all applicants for their interest. Only those selected for an interview will be contacted.