CSS Outreach Support Worker (for seniors and adults with physical disabilities)

Eorc-Creo; Ottawa; On-site; CAD 56,000 - 69,000; Full time

Job summary

Eorc-Creo’s CSS Outreach program seeks an Outreach Support Worker to enhance social inclusion for seniors and adults with disabilities. The role involves community scanning, accessibility audits, and building a multilingual public service directory.

You will develop printed and digital resources, coordinate distribution through local venues, and host regular information hubs and navigation events. A social work–related degree and bilingualism are essential assets.

Qualifications

• Diploma or degree in Social Work, Community Development, Gerontology, Social Services, Disability Studies, or related discipline.
• Access to a vehicle.
• Experience working with multicultural communities.
• Minimum 2–3 years in community outreach, program delivery, or working with seniors and/or vulnerable populations.
• Experience with hearing loss accessibility is a strong asset.
• Demonstrated experience coordinating public-facing community events or workshops.
• Strong interpersonal and communication skills in English and French (bilingualism required).

Responsibilities

• Conduct a comprehensive scan of community associations, programs, and services relevant to seniors across Eastern Ottawa.
• Identify and document service accessibility features (e.g., hearing‑aid compatibility, ASL interpretation, TTY support, bilingual services).
• Build and maintain a resource database with detailed descriptions of programs, accessibility indicators, and contact information.
• Develop a bilingual public service directory, available in print, digital, and large‑print formats.
• Coordinate the distribution of the directory through door‑to‑door outreach, community pop‑ups, pharmacies, libraries, and partner organizations.
• Plan and execute monthly pop‑up information hubs in underserved neighborhoods.
• Host service navigation events in accessible venues such as churches, farmers’ markets, and libraries.
• Provide on‑site one‑on‑one consultations and distribute accessible, multilingual educational materials.

Skills

Bilingual English/French

Interpersonal communication

Public event coordination

Multicultural communities experience

Community outreach

Education

Diploma or degree in Social Work / Community Development / Gerontology / Social Services / Disability Studies

Job description

Home Careers CSS Outreach Support Worker (for seniors and adults with physical disabilities)

Schedule

Contract – 3-5 days a week

$56,099 to $68,960 (pro-rated)

Location

The CSS Outreach Support Worker is a motivated, compassionate and organized person that supports the Fostering Inclusion for Community Seniors (FICS) project. This role is dedicated to enhancing the quality of life and social inclusion of vulnerable seniors—particularly those with hearing loss—through a combination of community outreach, research, and service navigation.

Responsibilities

• Conduct a comprehensive scan of community associations, programs, and services relevant to seniors across Eastern Ottawa.
• Identify and document service accessibility features (e.g., hearing-aid compatibility, ASL interpretation, TTY support, bilingual services).
• Build and maintain a resource database with detailed descriptions of programs, accessibility indicators, and contact information.
• Develop a bilingual (English/French) public service directory, available in print, digital, and large-print formats.
• Coordinate the distribution of the directory through door-to-door outreach, community pop-ups, pharmacies, libraries, and partner organizations.
• Plan and execute monthly pop-up information hubs in underserved neighborhoods.
• Host service navigation events in accessible venues such as churches, farmers’ markets, and libraries.
• Provide on-site one-on-one consultations and distribute accessible, multilingual educational materials.

What we would like to find in you

• A diploma or degree in one of the following fields: Social Work, Community Development, Gerontology, Social Services, Disability Studies, or a related discipline.
• Access to a vehicle.
• Experience in working with multicultural communities.
• Minimum 2–3 years of experience in community outreach, program delivery, or working with seniors and/or vulnerable populations.
• Experience working with individuals with hearing loss or knowledge of hearing-accessibility services is a strong asset.
• Demonstrated experience coordinating public-facing community events or workshops
• Strong interpersonal and communication skills (both oral and written) in English and French bilingualism required.
• Familiarity with accessibility best practices and tools, especially for individuals with hearing loss.
• Experience with data collection, service mapping, and directory development.