CSR - Customer Service Rep

Drake International Inc; Burnaby; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading manufacturer of natural quartz surfaces is seeking a Customer Service Representative in Burnaby, BC. The successful candidate will enhance customer interactions, handle inquiries, support inventory management, and collaborate closely with the sales team. This full-time position offers a competitive salary and the chance to join a dynamic team committed to excellence.

Qualifications

• Proficient with Microsoft Office.
• Experience with ERP / SAP Systems.
• Excellent communication skills, both written and verbal.

Responsibilities

• Process purchase orders efficiently and keep customers informed.
• Address customer inquiries related to order status and pricing.
• Deliver responsive customer support and troubleshoot issues.

Skills

Customer Relationship Management

Communication

Multitasking

Problem Solving

Attention to Detail

Education

Post Secondary Education or equivalent

Tools

Microsoft Office

ERP / SAP Systems

Job description

We are currently hiring for a Customer Service Representative in Burnaby, BC for our client who's a leading manufacturer of natural quartz surfaces. The successful candidate will be working alongside Territory Managers and Warehouse Personnel to exceed customer expectations.

What We Offer :

• Salary : $50,000 - $60,000 per annum
• Job Type : Full Time, in office
• Location : Burnaby, BC V5J 3H6

What You’ll Do :

Process purchase orders efficiently and keep customers informed with regular updates.

Address customer inquiries related to order status, pricing, and shipping details promptly and accurately.

Deliver responsive customer support and assist with troubleshooting product or service issues.

Cultivate and maintain strong customer relationships through effective phone and email communication.

Handle customer concerns and questions with professionalism, empathy, and a solution-oriented mindset.

Manage and expand a database of prospective customers to support sales growth.

Partner closely with the Sales Team to ensure all customer requirements are fulfilled.

Oversee inventory levels and coordinate timely product transfers to meet demand.

Proactively enhance the customer experience through attentive and personalized support.

Maintain clear, professional communication across all channels and touchpoints.

Take on additional responsibilities and tasks as needed to support team objectives.

What We’re Looking for :

Proficient with Microsoft Office.

Experience with ERP / SAP Systems.

Post Secondary Education or equivalent.

Excellent communication skills, both written and verbal.

Highly organized with ability to work independently or part of a team.

Ability to multitask and work in a fast paced environment.

Exceptional attention to detail and accuracy.

Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today!

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly. Interested candidates can send their resumes directly to eintl

Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative.

Create a job alert for this search