CSR, Business Support

SaskPower; Saskatchewan; On-site; CAD 40,000 - 60,000; Full time

Job summary

SaskPower is seeking a customer service representative responsible for maintaining customer relations and providing support for billing and inquiries. This role requires a degree or equivalent experience, with a focus on delivering outstanding service. Join a diverse and inclusive workplace that champions equity and reconciliation.

Qualifications

• Two years of administrative or customer service experience required.
• Experience with standard corporate software applications.
• Ability to work independently or as part of a team.

Responsibilities

• Provide front line service to customers concerning rates, regulations, and policies.
• Investigate and respond to customer inquiries and complaints.
• Maintain files and records associated with the department.

Skills

Customer Service

Attention to Detail

Teamwork

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office Suite

SAP

Job description

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We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

Apply no later than 06/30/2025 to be considered for this opportunity.

JOB SUMMARY:

The employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation.

KEY ACCOUNTABILITIES:

•Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
•Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
•Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
•Provide excellent customer services to internal and external customers, while following corporate quality guidelines
•Determine customer needs by utilizing precise questioning techniques
•Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
•Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
•Maintain files and records associated with the department
•Assist with the development of training for the department
•Perform general accounting and financial functions as required
•Participate in continuous educational and professional development as required
•Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

•Bachelor’s Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR;
•Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
•Ability to cooperate and deal tactfully with other staff and the public
•Aptitude for accuracy and detail
•Ability to implement and make sound decisions
•Ability to use standard corporate software applications (Microsoft, SAP, etc.)
•Ability to provide extraordinary customer service for all internal and external customers
•Ability to work independently or as part of a team

This positions falls with in the scope of the Unifor Local 649.

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of diversity and inclusion. We’re dedicated to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.
We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act . These include:

• Indigenous Peoples
• members of Visible Minority Groups
• persons with disabilities
• women
• LGBTQ2S+ community
• persons who served and are serving in the military
• newcomers to Saskatchewan

We base our selection process on merit and encourage all diverse groups to participate fully.

As part of our ongoing commitment to reconciliation, we prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience. We acknowledge the barriers that affect equity groups, and we’re committed to addressing, mitigating and accommodating these barriers to strive for equity in the workplace. Learn more at Commitment to Diversity.

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