CSR, Business Support

SaskPower; Regina, Swift Current; On-site; CAD 42,000 - 60,000; Full time

Job summary

SaskPower in Regina and Swift Current is seeking a customer accounts specialist to serve as the primary contact for internal and external customers on account and billing inquiries, concerns and requests for new services.

This temporary full-time role offers competitive salaries and benefits, requires collaboration within a safety-focused team, and may rotate through department functions as needed to support the corporation's customer service goals.

Qualifications

• Bachelor's degree, diploma or certificate in Business Administration or equivalent.
• Two years of administrative or customer service experience using standard corporate software applications.
• Ability to cooperate and deal tactfully with staff and the public.
• Aptitude for accuracy and detail and the ability to make sound decisions.
• Ability to provide extraordinary customer service for internal and external customers.

Responsibilities

• Provide front line service and information to customers and the public concerning services, rates, regulations and policies for inquiries.
• Receive, investigate and respond to inquiries, complaints and outage notifications and direct to the appropriate resource when necessary.
• Receive payments, issue refunds, prepare invoices and initiate contact for production and collection of payments.
• Provide excellent customer service while following corporate quality guidelines.
• Determine customer needs by utilizing precise questioning techniques.
• Maintain knowledge of departmental systems, processes, policies and procedures and identify opportunities for improvement.
• Receive, distribute and prepare incoming and outgoing communications internal and external to the corporation.
• Maintain files and records associated with the department.
• Assist with the development of training for the department.
• Perform general accounting and financial functions as required.
• Participate in continuous educational and professional development as required.
• Other related and assigned duties.

Skills

Customer service

Teamwork

Attention to detail

Decision making

Communication

Independent work

Education

Bachelor's/Diploma in Business Admin or equivalent

Tools

Microsoft Office Suite

SAP

Job description

Location - Regina and Swift Current

Temporary - Full Timeuntil12/31/2027

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you're someone who thrives in a team environment and doesn't shy away from a good challenge, join us!

JOB SUMMARY:

The employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation.

KEY ACCOUNTABILITIES:

• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
• Provide excellent customer services to internal and external customers, while following corporate quality guidelines
• Determine customer needs by utilizing precise questioning techniques
• Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
• Maintain files and records associated with the department
• Assist with the development of training for the department
• Perform general accounting and financial functions as required
• Participate in continuous educational and professional development as required
• Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor's Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR;
• Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
• Ability to cooperate and deal tactfully with other staff and the public
• Aptitude for accuracy and detail
• Ability to implement and make sound decisions
• Ability to use standard corporate software applications (Microsoft, SAP, etc.)
• Ability to provide extraordinary customer service for all internal and external customers
• Ability to work independently or as part of a team

This positions falls with in the scope of the Unifor Local 649.

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.

We base our selection process on merit and encourage all diverse groups to participate fully.

Learn more at Commitment to a Representative Workforce.

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