CSD HIFIS Technician

City of Lethbridge; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal organization in Lethbridge is seeking a HIFIS Technician for a term position focusing on data management and technical support in social services. This role involves implementing and maintaining the Homeless Individuals and Families Information System (HIFIS), ensuring seamless operations and compliance with funder requirements. Strong analytical and communication skills are essential, along with post-secondary education in a related field. The position offers a wage of $35.63 per hour with a closing date for applications on August 8, 2025.

Qualifications

• Experience in technical support, database management, or data auditing.
• Familiarity with HIFIS or similar client management systems is an asset.
• Knowledge of data privacy regulations and compliance standards.

Responsibilities

• Support the implementation, maintenance, and daily operations of HIFIS.
• Work collaboratively with service providers and stakeholders.
• Ensure seamless data management and service delivery.

Skills

Technical support

Data management

User training

Analytical skills

Troubleshooting

Communication skills

Education

Post-secondary education in Information Technology

Degree in Social Sciences or related field

Tools

Microsoft Office

Database systems

Job description

EXTERNAL July 28, 2025

CSD HIFIS Technician

(Term position)

Subject to Continued External Funding

Our organization ( www.lethbridge.ca ) http://www.lethbridge.ca/ serves a community of 106,000+ residents and is comprised of 1500 employees across a wide variety of business areas. Located just two hours south of Calgary and close to the Rocky Mountains and U.S. border, Lethbridge is a family-oriented and culturally vibrant community with diverse recreational opportunities; fine restaurants and shopping; and home to two innovative post-secondary institutions – the University of Lethbridge and Lethbridge College.

The City of Lethbridge proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta, Region III. We recognize the diversity of our community and work to ensure programs, services, facilities and employment opportunities are inclusive to all people.

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Wage: $35.63 per hour

Hours of work: 7.5 hours per day, Monday to Friday, 37.5 Hours weekly

Status: Term position, running until March 31, 2027; subject to continued external funding

The City of Lethbridge is dedicated to fostering social well-being and supporting individuals, families, and communities through innovative programs and partnerships. To achieve this, we are seeking a HIFIS Technician to join our Community Social Development (CSD) team. This role supports the implementation, maintenance, and daily operations of the Homeless Individuals and Families Information System (HIFIS), contributing to impactful service delivery for those in need. If you are skilled in technical support, data management, and user training and are passionate about driving social change, we encourage you to apply.

The Role:

Reporting to the CSD General Manager and receiving operational direction from staff leading the HIFIS implementation project, the HIFIS Technician will play a pivotal role in supporting the implementation and ongoing operations of HIFIS to ensure seamless data management and service delivery. You will work collaboratively with service providers, CSD leadership, and other stakeholders to maintain system usability, data integrity, and compliance with funder requirements.

This role is essential for achieving the goals of the Federal Reaching Home Program and expanding HIFIS usage to support Integrated Coordinated Access (ICA) initiatives.

Your Professional Skillset:

• We are seeking a motivated professional that is detail-oriented professional with strong technical expertise and a passion for community service. Your professional skillset includes:
• Post-secondary education in Information Technology, Data Management, Social Sciences, or a related field.
• Experience in technical support, database management, or data auditing, preferably in the social services sector.
• Flexible and adaptable with an ability to thrive and deliver results in a fast-paced, time-bound environment
• Familiarity with HIFIS or similar client management systems is an asset.
• Proficiency in Microsoft Office, database systems, and basic programming for data audits.
• Strong analytical and troubleshooting skills for diagnosing and resolving technical issues.
• Knowledge of data privacy regulations and compliance standards (e.g., FOIP, HIA).
• Excellent communication skills to train non-technical users and build relationships with diverse stakeholders.

This is a grant funded position and is subject to the continued receipt of funding from other orders of government.

For further information on this opportunity, please contact:
Andrew Malcolm, General Manager, Community Social Development, at 403-308-2103 or [e-mail]

Qualified candidates are invited to submit their resume with cover letter, online at: www.lethbridge.ca

All candidates are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

Closing Date: August 8, 2025, at 11:59 p.m.

All candidates are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

CUPE, Local 70

Fostering Equity and Diversity