Crossdock & Dispatch Support Specialist

Canada Cartage Group; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Canada Cartage Group in Balzac, AB is seeking a Crossdock Support desk associate to work with the warehouse team, dispatchers, drivers and customers to ensure safe, efficient movement of product and high customer satisfaction.

This role requires 1–2 years of warehouse or dispatch experience, flexibility with shifts, and the ability to multitask and meet deadlines. Forklift experience is a valued asset and strong communication is essential.

Qualifications

• 1-2 years warehouse or dispatch experience.
• Transportation industry experience is a strong asset.
• Forklift experience is an asset.
• Ability to multitask and meet deadlines.

Responsibilities

• Participates in a culture where Health & Safety is the #1 priority and complies with all regulatory and company safety requirements.
• Follows procedures to ensure the accurate, efficient and safe operation of all equipment.
• Reports all building issues, failures, including dock and power equipment, lighting, floors, etc.
• Support warehouse team and dispatch team with planning, scheduling, dispatching and customer service items.
• Ensure system accuracy to reflect expectations.
• Ensure customer satisfaction, response times and proper email etiquette.
• Keep Operations and Terminal Management apprised of all problems encountered, driver issues, customer’s comments and related issues.
• Liaise with Interline Carriers, Operators and Super Operators to coordinate drivers and communicate our expectations.
• Be aware of Drivers Hours of Service and pending weather issues.
• Maintain satisfactory levels of on time delivery by ensuring all targeted deliveries are made on schedule and advise in advance of any foreseen issues.
• Liaise with warehouse and other inner office departments on problems encountered, customer’s comments and related issues.
• Report and expedite OS&D process to avoid claims and claims cost.
• Complete and submit tasks and reports in a timely manner.
• In preparation for annual vacation insure back up is designated and aware of your daily duties.
• Assist with general office duties of the department. Answer the phones and emails, filing, photocopying.
• Become familiar with the company’s policies and procedures.
• Represent the company in a professional manner.
• Maintain a clean and orderly work place.
• Participate in ongoing training, cross training and assist in other positions required.
• Assist with unforeseen issues as requested.
• Other duties as assigned by management.

Skills

Flexible scheduling

Warehouse experience

Dispatch experience

Transportation industry

Forklift experience

Independent worker

Team player

Verbal communication

Written communication

Analytical skills

Customer service

Job description

Canada Cartage Group in Balzac, AB is seeking a Crossdock Support desk associate to work with the warehouse team, dispatchers, drivers and customers to ensure safe, efficient movement of product and high customer satisfaction.

This role requires 1–2 years of warehouse or dispatch experience, flexibility with shifts, and the ability to multitask and meet deadlines. Forklift experience is a valued asset and strong communication is essential.