CRM Systems Manager

Cosmetica Laboratories Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Cosmetica Laboratories Inc. is seeking a CRM System Manager to oversee the implementation and maintenance of Salesforce for various departments. The ideal candidate will have extensive experience in Salesforce administration and integration, strong problem-solving skills, and the ability to manage system enhancements. This role is crucial for improving business performance and supporting user adoption across the organization.

Qualifications

• Minimum 5+ years experience in Salesforce administration.
• Certified Salesforce Administrator required.
• Strong understanding of programming logic, specifically in Salesforce.

Responsibilities

• Administer and configure the CRM solution (Salesforce).
• Drive adoption and understand platform usage with Sales team.
• Manage reports and dashboards for stakeholders.

Skills

Salesforce administration

Data management

Problem-solving

Communication

Project management

Education

Postsecondary education in Computer Science or Information Technology

Tools

Salesforce

Data Loader

Office 365

Job description

191 Ashtonbee Rd, Scarborough, ON M1L 2P1, Canada ● 1960 Eglinton Ave E, Scarborough, ON M1L 4R1, Canada Req #656

Thursday, March 16, 2023

Reporting to the Director, Information Technology, the CRM System Manager will play a critical role in the implementation and maintenance of CRM solution (Salesforce) for Sales, Marketing, and other departments.

The CRM System Manager will be responsible for the administration, configuration, data management and integration of this CRM solution with other key business systems.

Key Accountabilities:

• Serve as primary administrator and support for CRM solution.
• Partner closely with Sales team and other users to drive adoption and effective usage/understanding of the platform.
• Reviews and analyzes the effectiveness and efficiency of CRM solution, and develops strategies for improving or further leveraging this system.
• Interprets a variety of disparate business needs and translates these into an effective recommended solution plus a number of alternative solutions.
• Develops solutions with clear and comprehensive business requirements that can be used effectively for systems development, configuration, or integration.
• Liaises with assigned business areas, to prioritize system work requests by focusing on value derived from work and alignment with corporate objectives.
• Manage reports and dashboards for a variety of stakeholders.
• Design, document, build, test and deploy platform enhancements.
• Manage user onboarding and security.
• Work within sandbox environments to maintain system integrity.
• Leads configuration and integration updates.
• Ensures change control processes are followed for system configuration and updates.

Skills, Experience and Education Required

• Postsecondary education in Computer Science, Information Technology, or Information Management Systems along with equivalent work experience
• Minimum 5+ years of experience in Salesforce administration related to Sales and Service cloud
• Minimum 3+ years of experience with Salesforce integrations, APIs and web services (SOAP or REST)
• Certified Salesforce Administrator (must) and Salesforce Certified Developer required (asset)
• Demonstrated proficiency in the use of data management tools such as Data loader
• Experience working with other Salesforce platform applications (i.e., Smartsheet)
• Strong understanding of programming logic and constructs, specifically in Salesforce, Force.com, SOQL, triggers and their use in software development
• Strong knowledge of CRM software quality assurance best practices and methodologies
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Ability to work both independently and with other team members
• Strong organizational, planning and project management skills
• Good understanding of SQL based applications and systems
• Proficiency in use of Office 365

Nice to Have(s)

• Previous experience in a manufacturing environment is an asset

Cosmetica Laboratories Inc. is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

• 191 Ashtonbee Rd, Scarborough, ON M1L 2P1, Canada
• 1960 Eglinton Ave E, Scarborough, ON M1L 4R1, Canada