CRM Systems Analyst

Grand & Toy; Vaughan; On-site; CAD 85,000 - 110,000; Full time

Job summary

Grand & Toy is seeking a CRM Systems Analyst to help evolve our enterprise CRM platform built on Dynamics 365 CE. This 18-month contract role offers the opportunity to impact Sales, Service, and Customer Insights while collaborating with stakeholders across the business.

You will manage configurations, implement Power Automate workflows, test features, and maintain data integrity with the ERP. You will support day-to-day operations, expand the CRM footprint, and contribute to our digital

Qualifications

• 5+ years hands-on experience with Microsoft Dynamics 365 CRM
• Proficiency in Power Platform
• Experience with SQL Server Management Studio
• Experience in a B2B e-commerce environment
• Experience in an Agile environment
• ERP modernization or a CRM deployment project

Responsibilities

• Understand the real problem statement and define the underlying business requirements. Ask critical questions to uncover true needs.
• Collaborate with business functions and IT teams to define business/technical requirements for IT solutions.
• Demonstrate a solution-seeking mindset and explore different options to solve problems.
• Build relationships and work with diverse teams to deliver great business solutions for Grand & Toy.

Skills

Dynamics 365 CRM

Power Platform

SQL Server

B2B Ecommerce

Agile Methodology

CRM Deployment

Job description

Who is Grand & Toy?

We are one of the largest Canadian B2B solution providers for different lines of business including technology, facilities, safety supplies, furniture, office products. We have our own Canada wide integrated supply chain, and we partner with leading suppliers to make sure our customers get the best solutions backed by our reputation. We provide solutions which maximize efficiency, safety, and productivity for our customers wherever they work.

Who is Grand & Toy?

We are one of the largest Canadian B2B solution providers for different lines of business including technology, facilities, safety supplies, furniture, office products. We have our own Canada wide integrated supply chain, and we partner with leading suppliers to make sure our customers get the best solutions backed by our reputation. We provide solutions which maximize efficiency, safety, and productivity for our customers wherever they work.

The IT team at Grand & Toy provides an agile, customer-centric, innovative, and exciting place to work for professionals who want to make a difference; to challenge the norm and to develop new skills. Our culture is grounded on 5Cs: Customer, Creativity, Caring, Commitment and Change. Our people are subject matter experts in B2B eCommerce.

We want to add team members who can enable value creation, are great problem solvers, have strong technical skills and interpersonal savvy. If this quick overview caught your attention, read on.

What You’ll Do

This is an 18 month contract position

As a CRM Systems Analyst, you will be an important team member, contributing to the evolution of our business. You will see the direct impact of your work; be surrounded by smart and passionate people; You will be empowered to learn, to make decisions and to make meaningful contributions.

The role of Technical Systems Analyst is pivotal to Grand & Toy's exciting journey of implementing a robust, enterprise-wide CRM platform, with Dynamics 365 CE at its core. With Sales, Customer Service, and Customer Insights already in place, this is the perfect time to join us as we continue to enhance and innovate.

To be successful, you must have experience with the Sales and Customer Service modules of Dynamics CRM (some experience with Outbound Marketing and/or Customer Insights Journeys is a plus). You should be able investigate potential issues and identify solutions, whether that involves providing training, implementing system fixes, or suggesting enhancements. You will be involved in various Dynamics 365 CRM initiatives, including enhancing sales process flows, creating views, updating forms, testing new features, maintaining data integrity with the ERP, and supporting day-to-day operations by interacting with system users.

You’ll be at the forefront of introducing new features, onboarding new user groups, integrating AI solutions, implementing Power Automate workflows, and more. Our IT team delivers solutions that drive our business forward. We are committed to success, and we want you to succeed with us.

As a Technical System Analyst with hands-on experience with D365 CRM, you'll collaborate with key business stakeholders to resolve issues and improve the platform, so it delivers more business value. You will play a critical role configuring and developing Dynamics 365 as we expand its footprint. You'll facilitate meetings, discuss, document, and optimize business processes. Projects involving Microsoft Dynamics 365 also include integrations with other IT systems and our eCommerce platform. This role offers the chance to build relationships, contribute to meaningful initiatives, and advance your career beyond a purely technical role if you desire. If you're proactive, full of ideas, and ready to make a difference, we want you on our team!

You Will

• Understand the real problem statement and defining the underlying business requirements. Ask critical and constructive questions to understand the real business need. You are not an “order taker” that simply documents and accepts.
• Work closely with different business functions and IT teams to define business and technical requirements to enable delivery of IT solutions. You will have expertise in business analysis, requirements gathering and stakeholder facilitation.
• Demonstrate a solution seeking mindset. You are curious, willing to learn and to envision different options for solving problems.
• Work with different people and building relationships: You enjoy working with people. You value diversity in thought and ideas. You don’t need to have the right answers, but you want to be part of a team that helps deliver great business solutions to move G&T forward.

Type of work

• Basic Configurations in Dynamics 365 CRM.
• Power Automate flows.
• Problem solving for existing and new functionality.
• Process flows.
• User Stories.
• Agile Framework
• Backlog refinement.
• Support and Training Materials.
• System documentation.
• Work independently and collaboratively in a team environment.

You will also be involved in

• Microsoft Dynamics 365 CRM Configuration and Development
• Ideation, innovation, and automation
• UAT, deployment and training
• Knowledge transfer
• 1st Level Support

Experience You Bring

• 5 years hands-on experience with Microsoft Dynamics 365 CRM is mandatory
• Power Platform
• SQL Server Management Studio
• Working in a B2B or B2B e-commerce environment is an asset.
• Working in an Agile environment
• ERP modernization or a CRM deployment project.