CRM Seller Growth Lead

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

CRM Seller Programs team is a critical team within Global Marketing / Global CRM, passionate about driving growth of our business sellers.

The role of the CRM Seller Growth Lead is one of the 3 strategic pillars of CRM Seller Programs, alongside Seller Partnerships at Scale and Seller Foundations.

In this role, you will own the strategy and execution of seller marketing communications through the CRM channels.

You will manage a team of expert marketing managers and will report to the Director of Global B2C Seller CRM.

In this role you will have an opportunity to build from scratch, together with your team, some of the first seller flagship programs and crafting message, audience, channel and contact strategy for those.

What you will accomplish:

• With the new strategy of seller flagship programs and clearly defined goals for this year, this role offers a unique chance to create the seller narrative and establish a true dialogue and partnership with the business sellers portfolio, primarily in the US, CA, UK and DE, with a possibility to expand successful programs to other global markets (e.g. AU, IT).
• You will develop a test & learn roadmap that will include current and new seller marketing channels, new messages, creative executions and leverage voice of the customer to tailor the communication to customer needs, ultimately hitting the customer centric goals for your function.
• You will partner with the global and local seller initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement, Customer Service, Trust and other business partners in crafting cohesive end-to-end communication plans.

What you will bring:

• You will bring marketing thought leadership, CRM expertise and strong leadership skills into the role, with seller / B2C marketing expertise highly beneficial.
• You will be numbers driven, results oriented, and be able to balance qualitative with quantitative measures of success.
• You will be a strong people manager, passionate about team and individual happiness at work, enjoy people development and enabling your team to thrive.
• You will be comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balance.
• You will be willing to learn and be open to feedback and different points of view.
• You will have strong partner management and influencing skills.
• Last but not least, you will be passionate about customer excellence and always put the customer first.