CRM Database Coordinator

Fasken; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading law firm in Ottawa is seeking a CRM Database Coordinator to manage email marketing campaigns and maintain CRM database integrity. The role requires a minimum of 3 years experience in database management, proficiency in CRM systems and Microsoft Excel. A degree in Marketing or a related field is preferred, with bilingual candidates being an asset. Competitive salary ranging from $65,000 to $85,000, commensurate with experience.

Qualifications

• Minimum of 3 years of experience managing databases in a marketing department.
• Strong skills in CRM software and data manipulation.
• Excellent written and oral communication skills.

Responsibilities

• Coordinate email marketing campaigns for firm events.
• Maintain and ensure the accuracy of CRM database.
• Provide training on CRM software functionality.

Skills

CRM systems proficiency

Email marketing platforms

Microsoft Excel

Interpersonal skills

Bilingual (French and English)

Education

Degree or diploma in Marketing or related field

Tools

Microsoft Word

Outlook

Job description

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Who We Are

Fasken is a leading international business law and litigation firm. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, Johannesburg and an office in the professional and retail district known as Taza ( / Ta-Zah / ) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients include close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients' interests are paramount in all that we do and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

Who We Are

Fasken is a leading international business law and litigation firm. Our firm’s 950 lawyers are located across offices in Vancouver, Surrey, Calgary, Toronto, Ottawa, Montréal, Québec City, London, Johannesburg and an office in the professional and retail district known as Taza ( / Ta-Zah / ) on Tsuut’ina lands. Providing strategic and thoughtful advice in all areas of business law, our broad range of clients include close to half of the Fortune 100 companies, as well as corporate clients, government agencies, regulatory authorities, non-profit bodies and individuals. Our clients' interests are paramount in all that we do and we take pride in supporting our communities. We are a place where bright, talented, and collegial people want to work together, and we work hard together to achieve our goals in a collaborative and efficient way.

At Fasken, success means

• Ability to work under pressure and meet tight deadlines
• Ability to manage multiple tasks concurrently in a fast-paced environment, under limited supervision
• Self-motivated and detail oriented
• Exceptional use of professional interpersonal (written and oral) and diplomacy skills, including customer service, relating to both internal and external clients

Primary Responsibilities

• Coordinate, create, and execute end-to-end email marketing campaigns, including audience segmentation, list pulls, invitation distribution, and RSVP management for firm events and seminars
• Maintain and ensure the accuracy, quality, and integrity of data within the firm’s CRM database
• Provide training and ongoing support to lawyers, assistants, and administrative staff on CRM software functionality and benefits
• Collaborate with lawyers, assistants, practice groups, and marketing professionals on database management and website support
• Assist in conducting client satisfaction surveys and competitive market research
• Perform industry and market research to support targeted marketing initiatives and enhance client engagement strategies
• Generate administrative reports related to data quality, user adoption, and client segmentation, ensuring consistent accuracy
• Develop and update documentation of CRM procedures and best practices for firm-wide reference
• Support privacy compliance efforts (CASL, GDPR, POPIA) by ensuring all database activities adhere to firm policies and protocols for data protection
• Partner with the IT department and external vendors to troubleshoot and resolve technical CRM / database issues
• Manage the accurate and timely broadcast of electronic marketing communications
• Respond to internal requests for customized mailings, data reports, and event-related support

Qualifications & Experience

• Minimum of 3 years of experience managing and analyzing contact or client databases, preferably within a communications or marketing department
• Proficiency in CRM systems and email marketing platforms; experience with data manipulation using Microsoft Excel (CSV files, exports / imports)
• Strong skills in Microsoft Word, Outlook, and Excel
• Degree or diploma in Marketing, Computer Science, Management Information Systems, or a related technical program, or equivalent work experience
• Additional coursework or certification in Business Administration or Marketing is an asset
• Previous experience working in a professional services firm (legal, accounting, consulting, etc.) is highly desirable
• Bilingual (French and English) preferred

Pay Range

65,000 to $85,000. Pay range to be commensurate with experience.

Diversity and inclusion

At Fasken, we believe in a diverse workplace made up of people with unique experiences and qualities. It is important that all our members find our workplace welcoming and caring. An inclusive workplace creates a fair environment where people are respected and valued.

Accessibility and accommodation

It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Background and Reference Checks

Any offer of employment may be conditional upon references and full background checks including a criminal record check, a credit check, employment and educational verifications.

NO AGENCIES, PLEASE.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Marketing and Sales

Law Practice

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