CRM Campaign Manager

Publicis Canada Inc.; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading advertising agency is looking for a detail-oriented CRM Campaign Manager in Toronto. The successful candidate will coordinate email campaigns, troubleshoot issues, and maintain client relationships, with a strong focus on problem-solving and email marketing techniques. The ideal candidate has 1-3 years of project management experience and a solid understanding of CRM tools like Braze and Salesforce. This position offers full-time employment and the opportunity for growth within a dynamic team.

Benefits

Diversity and inclusion initiatives

Community participation programs

Team events and social club activities

Qualifications

• 1-3 years of experience in project management or CRM role.
• In-depth understanding of email development methodologies.
• Ability to work under tight deadlines without compromising quality.

Responsibilities

• Coordinate email campaigns end-to-end.
• Troubleshoot issues and collaborate with teams.
• Maintain strong relationships with clients and teams.

Skills

Project management

Email marketing

Problem-solving

Communication

Technical knowledge

Education

University degree or college diploma in a technical field

Tools

JIRA

Microsoft Project

Braze

Salesforce

Mac OS

Job description

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A seasoned talent specialist. Experience in recruitment for the finance, engineering and creative realms. When not recruiting, Keegan falls into the…

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Overview

We are looking for a detail-oriented, client-facing individual responsible for the end-to-end project coordination of email campaigns for Publicis Toronto, with a focus on custom projects. Ideally, you have a solid working knowledge of Liquid code or AMPScript and have previously managed dynamic email campaigns / journeys using CRM tools such as Braze, Salesforce, or a similar platform. Familiarity with APIs or other complex coding syntax is considered a bonus. Above all, the right candidate will have a passion for tinkering, learning, problem-solving, and a desire to grow into a more technical role as part of their career path.

Responsibilities

As a CRM Campaign Manager, you will execute project requests from various teams, troubleshoot issues as they arise, and collaborate with relevant teams to resolve them. You’ll become an expert in building campaigns and conceptualizing how to achieve desired outcomes using tools like API calls, product data, personalization, webhooks, and Liquid for timestamp calculations and more.

With guidance and oversight from your manager, you will be responsible for prioritizing tasks, ensuring each campaign is executed flawlessly, and maintaining strong relationships with both clients and internal teams.

You should demonstrate a solid understanding of project management tools and best-practice methodologies, possess a strong grasp of user experience and email development, and have the ability to deliver robust, flexible solutions. The successful candidate will have exceptional problem-solving skills and a strong passion for email marketing and CRM.

Qualifications

• University degree or college diploma in a multimedia, interactive, technical field, or equivalent experience
• 1 – 3 years of project management / production experience in an interactive or integrated agency environment regarding a CRM role (e.g., Lifecycle Marketing Manager, Marketing Cloud Specialist, Email Developer, Campaign Operations Manager, Adobe Campaign Specialist, CRM Specialist, etc.)
• In-depth understanding of email development methodologies and best practices
• Knowledge of mobile / responsive design and development
• Excellent written and verbal communication skills
• Ability to communicate complex or sensitive information tactfully
• Proven ability to work quickly and accurately under tight deadlines without compromising quality
• Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing / workflow tools, and online collaboration / ticketing platforms (e.g., JIRA, Smartsheet)
• Ability to learn and adopt new platforms and software rapidly
• Strong troubleshooting and independent problem-solving skills

Additional information

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Advertising and Marketing

Industries

Advertising Services and Marketing Services

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