CRM Campaign Manager

Publicis Groupe; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading communications agency is seeking a detail-oriented CRM Campaign Manager to oversee the coordination of email campaigns in Toronto. This role requires strong knowledge of HTML, project management experience, and a desire for a technical career path. The successful candidate will work closely with clients and internal teams to execute high-quality projects efficiently.

Qualifications

• 1-3 years project management or production experience.
• Strong knowledge of email development methodologies.
• Ability to communicate difficult/sensitive information tactfully.

Responsibilities

• Responsible for end-to-end project coordination of email campaigns.
• Troubleshoot issues and engage related teams to resolve them.
• Execute project requests and ensure each campaign is executed without error.

Skills

Project Management

Problem Solving

Attention to Detail

Communication

HTML

Email Marketing

Education

University degree or college equivalent in a multimedia/interactive/technical field

Tools

JIRA

Microsoft Project

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations.The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Job Description

We are looking for a detail oriented, client-facing individual responsible for the end-to-end project coordination of email campaigns for Publicis Toronto with a focus on custom projects. Ideally you would have good working knowledge of HTML and have managed email campaigns before. Being familiar with Liquid script or similar syntax is a bonus. But above all else, the right candidate with have a passion for tinkering, learning and problem solving, is not afraid of (or perhaps even enjoys) math, and has a more technical role in their career path goals.

Responsibilities

We are looking for a detail oriented, client-facing individual responsible for the end-to-end project coordination of email campaigns for Publicis Toronto with a focus on custom projects. Ideally you would have good working knowledge of HTML and have managed email campaigns before. Being familiar with Liquid script or similar syntax is a bonus. But above all else, the right candidate with have a passion for tinkering, learning and problem solving, is not afraid of (or perhaps even enjoys) math, and has a more technical role in their career path goals.

As a CRM Campaign Manager, you will execute on project requests from various teams, troubleshoot issues as they arise and engage related teams to resolve them. You will become an expert at building campaigns and conceptualizing how to achieve a desired result using tools like API calls, product data, personalization, webhooks, using Liquid to perform timestamp calculations and much more. Under the close guidance and oversight of your manager, you will be responsible for prioritizing work, ensuring each campaign is executed without error and maintaining a strong relationship with clients and internal teams.

As a skilled resource, you must demonstrate a solid understanding of project management tools and best-practice methodology, have a deep understanding of user experience, email development and the ability to deliver solutions that are both robust and flexible. The successful candidate will possess superior problem-solving skills and a passion for email marketing/CRM.

Qualifications

• University degree or college equivalent in a multimedia/interactive/technical field or similar
• 1-3 years project management or production experience in an interactive, integrated agency or similar environment
• Strong working knowledge of HTML and web design/functionality; Liquid and CSS are a bonus
• Strong knowledge of email development methodologies and best practices
• Understanding of mobile/responsive design and development
• Unwavering attention to detail
• Excellent communication skills (oral and written)
• Ability to communicate difficult/sensitive information tactfully
• Proven experience to work quickly and accurately under tight time constraints without compromising the quality of the deliverables or the project
• Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheets, etc.
• Ability to learn and use new platforms and software quickly
• Ability to trouble shoot and solve problems independently
• Basic knowledge of Photoshop, Illustrator and Graphic design practices
• A desire to work in a fast-paced, challenging, and rewarding environment

Additional Information

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources.