CRM Architect

Aplin; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a CRM Architect to join their team in Edmonton. This hybrid role involves leading CRM architecture activities, designing solutions, and collaborating with various stakeholders. Ideal candidates will have a degree in Computer Science, extensive CRM experience, and strong analytical skills.

Qualifications

• Minimum of a Degree in Computer Science or a related field.
• 5+ years of experience implementing and managing CRM solutions.
• Strong understanding of integration and automation processes.

Responsibilities

• Lead the design and analysis of CRM solutions.
• Develop roadmaps for the evolution of the CRM solution portfolio.
• Create and maintain CRM technology standards and documentation.

Skills

Analytical skills

Planning

Communication

Integration processes

Automation processes

Solution architecture

Education

Degree in Computer Science

Tools

Salesforce

Microsoft Dynamics 365

Job description

To Apply for this Job Click Here

If you’re a talented and experienced CRM Architect, Aplin has the right opportunity for you! Our client has an immediate need for a CRM Architect to join their team.

Note: This is a hybrid role based in the Edmonton area

Reporting to the Senior Manager, Enterprise & Solution Architecture the CRM Architect leads and supports architecture activities that guide the development and management of Customer Relationship Management (CRM) solutions. The role aligns CRM technologies with the organization’s broader technology landscape to address business needs and enhance stakeholder value. The architect designs and implements CRM solutions, including integrations, automations, and application interfaces/contracts.

The CRM Architect also provides architectural assessments, strategies, and roadmaps for the CRM domain. They propose standards, frameworks, and processes to support CRM initiatives and collaborate with enterprise architects, domain architects, consultants, and product teams to align solutions with the organization’s architecture principles and standards.

Responsibilities and Activities: Solution Architecture:

1. Facilitate and collaborate to deliver CRM business outcomes.
2. Translate business strategies into CRM solution architecture.
3. Lead the design and analysis of CRM solutions.

Solution Delivery:

1. Define principles, guidelines, and standards for CRM solutions.
2. Develop roadmaps for the evolution of the CRM solution portfolio.

Documentation and Mentorship:

1. Create and maintain CRM technology standards and documentation.
2. Provide mentorship and knowledge transfer to support teams.

Problem/Issue Resolution:

1. Address CRM-related issues and liaise with clients to resolve problems.

Requirements:

• Minimum of a Degree in Computer Science or a related field.
• 5+ years of experience implementing and managing CRM solutions.
• Knowledge of CRM platforms such as Salesforce or Microsoft Dynamics 365.
• Proficiency in solution architecture disciplines (business, application, data, cloud, and security).
• Strong understanding of integration and automation processes.
• Familiarity with database technologies and application development frameworks.
• Knowledge of SDLC methodologies (waterfall, agile, DevOps).
• Excellent analytical, planning, organizational, and communication skills.
• Ability to propose innovative solutions and estimate the financial impacts of architectural decisions.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.

To Apply for this Job Click Here