CRM and Loyalty Manager

Avature; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a CRM & Loyalty Manager, where your data-driven strategies will shape customer experiences in the beauty industry. This role offers the chance to work with passionate individuals, analyzing customer behaviors and translating insights into actionable recommendations. You'll collaborate with diverse teams, ensuring that customer loyalty programs are optimized and effective. With a commitment to innovation and sustainability, this position is perfect for those who are eager to make a significant impact while enjoying a collaborative and dynamic work environment. If you're ready to influence strategies and build lasting relationships, this opportunity is for you.

Benefits

Health/Dental Insurance

Registered Retirement Savings Plan (RRSP)

Telemedicine Service

Subsidized Cafeteria

Free Coffee, Soups, and Tea

Virtual Learning Platforms

Phenomenal Vacation Policy

Paid Year-End Holiday Week

$500 Wellness Account

Employee Discounts

Qualifications

• Strong analytical skills to interpret data and derive actionable insights.
• Deep understanding of CRM and customer engagement strategies.

Responsibilities

• Craft data-driven strategies to enhance customer engagement and loyalty.
• Collaborate with brand teams to optimize loyalty programs and CRM initiatives.

Skills

Data Analysis

CRM Principles

Project Management

Communication

Team Collaboration

Passion for Beauty

Job description

Calling all innovators, disruptors, and dreamers!

Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together!

At L'Oréal Professional Products Division, we have more than 110 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are. If you are passionate about beauty, technology, and sustainability; motivated by data, disruptive, creative, and a great team player, we would love to talk to you about this opportunity.

A Day in the life

As our division CRM & Loyalty Manager, expect to wear multiple hats! You'll be at the forefront of crafting data-driven strategies to fuel customer engagement and loyalty for L'Oréal's B2B and B2C platforms. On any given day, you might find yourself deep-diving into platform data, uncovering insights about customer behavior on L'Oréal Partner Shop, Access, and our brand websites.

You'll translate those insights into actionable recommendations, collaborating closely with brand teams to optimize their loyalty programs and CRM initiatives. Beyond analysis, you'll play a key role in shaping the future of our digital platforms, working with the product team to ensure seamless and engaging experiences that maximize customer lifetime value.

Your future team

Get ready to join a crew of passionate, data-loving individuals. We're a collaborative bunch who believe in the power of data to drive meaningful connections with beauty professionals and consumers alike.

Think of it like this: We're like a high-performing (but way more fun) version of a data analytics agency, working behind the scenes to power some of the biggest names in beauty. You'll be brainstorming with brilliant Data Analysts & SalesForce experts, arming our Online Business Managers with data-driven strategies to overdeliver their targets and you’ll team up with our CDMO team to create the best customer experiences across our ecosystem.

We're talking about a team that loves to celebrate wins (both big and small), isn't afraid to think outside the box, and genuinely enjoys spending time together. If this sounds like your kind of team, we can't wait to meet you!

Who you are

• Data-driven Strategist: You thrive on analyzing data, identifying trends, and translating them into actionable insights and strategies. You don't just see numbers, you see stories waiting to be told.
• CRM Enthusiast: You have a deep understanding of CRM principles and are passionate about leveraging data to enhance customer relationships.
• Project Management Pro: You excel at managing multiple projects simultaneously, ensuring timely execution and exceeding expectations.
• Team Player & Communicator: You collaborate effectively with diverse teams and communicate complex information clearly and persuasively.
• Passion for Beauty: A love for the beauty industry and L'Oréal's brands fuels your desire to create exceptional customer experiences.

If you're energized by the idea of using data to tell stories, influence strategies, and ultimately, build lasting relationships with beauty professionals and consumers, this role is for you.

What we offer

• Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day!
• Defined benefit and defined contribution pension plan
• Access to a 24/7 telemedicine service (Maple)
• Hybrid work model (minimum 3 days/week in the office)
• Subsidized cafeteria, free coffee, soups, and tea
• Access to numerous virtual learning platforms
• Phenomenal vacation policy
• Paid year-end holiday week
• $500 wellness account per year
• Exclusive employee discounts of up to 50% (WOW!)
• Free BIXI membership and STM discounts
• Reimbursement of professional licenses
• And much more!

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

We are proud to be an equal opportunity employer.