CRM Administrator

GDI Integrated Facility Services; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

GDI Integrated Facility Services seeks a CRM Administrator responsible for managing the CRM system, ensuring data accuracy, and enhancing user adoption. This role involves overseeing system functionalities, data management, and process optimization to drive efficiency and reporting capabilities across teams. The ideal candidate possesses strong analytical skills and experience with platforms like Microsoft Dynamics and Salesforce.

Qualifications

• 3+ years of experience in CRM administration or related role.
• Proficiency in building and analyzing dashboards.
• Strong communication and training skills.

Responsibilities

• Manage the CRM system ensuring data integrity and user adoption.
• Generate reports and create dashboards for key performance indicators.
• Provide training and support for CRM users.

Skills

CRM configuration and customization

Analytical skills

Data management best practices

Automation tools

Education

Bachelor's degree in Business or Information Systems

Tools

Microsoft Dynamics

Salesforce

Job description

One provider. One solution. All your facility maintenance services.

GDI provides unequalled capability and expertise in the facility services sector across Canada and the United States. Our broad knowledge and competencies in integrated facility services will contribute to the success of our business partners. With nearly a century of experience, our excellent service delivery distinguishes us from other facility services providers. Our team of over 30,000 individuals offer innovative cleaning techniques, best-in-class capabilities, and unrivaled experience.

Summary :

The CRM Administrator at GDI Integrated Facility Services is responsible for managing, maintaining, and optimizing the Customer Relationship Management (CRM) system. This role ensures data accuracy, system functionality, and user adoption to support business operations. The CRM Administrator will work cross-functionally to enhance reporting, automation, and efficiency while driving best practices for CRM utilization.

Role Responsibilities :

• CRM System Management
• Maintain and update CRM records to ensure data integrity and accuracy.
• Configure and customize the CRM system to align with business processes.
• Oversee user access, permissions, and security settings.
• Data Management & Reporting
• Generate and analyze reports to support business decision-making.
• Ensure consistency in data entry, cleansing, and duplication.
• Create dashboards and visualizations to track key performance indicators.
• User Support & Trainings
• Provide onboarding and ongoing training to CRM users.
• Serve as the primary contact for troubleshooting and system-related inquiries.
• Develop training materials and documentation for best practices.
• Process Optimization & Automation
• Identify opportunities to streamline workflows and improve system functionality.
• Implement automation for repetitive tasks to enhance efficiency.
• Collaborate with internal teams to optimize CRM-related business processes.
• Work with IT and other departments to integrate CRM with additional software and tools.
• Ensure alignment between CRM functionalities and operational needs.
• Support cross-departmental initiatives that rely on CRM data.

Expected Outcomes :

• Accurate and well-maintained CRM data to support business operations.
• Increased efficiency through process automation and system optimization.
• High CRM adoption and user proficiency across teams.
• Improved reporting and analytics to drive strategic decision-making.
• Seamless integration with other business systems for enhanced productivity.

This role requires strong analytical skills, attention to detail, and expertise in CRM platforms. The ideal candidate will be proactive, solution-oriented, and capable of working collaboratively in a fast-paced environment.

REQUIREMENTS

Education & Experience :

• Bachelor's degree in Business, Information Systems, or a related field (preferred).
• 3+ years of experience in CRM administration, data management, or a related role.
• Experience with CRM platforms such as Microsoft Dynamics and / or Salesforce required.

Technical Skills :

• Proficiency in CRM configuration, customization, and reporting tools.
• proficiency in building and analyzing dashboards
• Knowledge of data management best practices, including data cleansing and integration.
• Experience with automation tools, and workflows,

Soft Skills :

• Strong analytical and problem-solving abilities.
• Excellent communication and training skills.
• Ability to work cross-functionally and manage multiple priorities.

GDI Services Inc. is an equal opportunity employer.