Critical Environment Program Manager

Microsoft; Toronto; On-site; CAD 69,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Data Center Operations professional in Toronto. The ideal candidate will manage operations, mentor staff, and implement efficiency projects while ensuring compliance with industry standards. This role requires substantial experience in IT infrastructure and strong project management skills.

Benefits

Comprehensive benefits package

Flexible working hours

Professional development opportunities

Qualifications

• 2+ years experience supporting IT equipment or delivering server projects.
• Preferred: Bachelor's Degree and 5+ years in Critical Environment infrastructures.
• Experience with Electrical Power Monitoring Systems and building management.

Responsibilities

• Oversee day-to-day operations and maintenance of datacenter equipment.
• Manage small-to-medium projects from conception to completion.
• Drive cost/energy efficiency projects and ensure compliance with standards.

Skills

Technical Support

Project Management

Facility Management

Education

High School Qualification or equivalent

Bachelor's or Technical College Degree in relevant fields

Job description

Responsibilities (Text Only)

Data Center Operations / Service Delivery: - Establish strong working relationships with customers. - Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter - Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment. - This involvesutilizing CMMS andmonitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the workdailyto the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved. - Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency. - Ensure compliance with infrastructure operations standardization. - Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters. - Management of small-to-medium projects from conception to completion. - Ensureroutine reportingforcriticalinfrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards. - Driving cost/energy efficiency projects. - Identifying single points-of-failure at regional datacenter locations. - Coordinate, plan, schedule, and supervise CE audits and compliance verifications. - Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects. Data Center Work Environment: - Share best practices, assists others in learning role, process, procedures; and mentors others - Promotes a culture of safety, security, and compliance in all aspect of datacenter activities - Realize the impact of change on others - Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success - Embody our culture and values - Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.

Qualifications (Text Only)

Required/minimum qualifications: - High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments - OR equivalent experience. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter - The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to: - Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check. - Reliability Status screening may also require a security questionnaire and security interview. - To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that timeunless Microsoftis satisfied that the requisite clearance can nevertheless be obtained within required timelines. Additional or preferred qualifications: - Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) - OR High School Qualification or equivalent AND 7+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) - OR equivalent experience. Applicable certifications:PMP, ITIL, CDCP. - 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). - 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems - 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS) - 2+ years of experience with project management or relevant certification/training in project management - Associate’s or Bachelor’sdegree in applicable engineering field or mechanical or electrical trades - 2+ yearsexperience working on large scale projects. Data Center Operations Management IC3 - The typical base pay range for this role across Canada is CAD $69,200 - CAD $129,600 per year. Find additional pay information here: Canada pay information | Microsoft Careers Microsoft will accept applications for the role until August 1st, 2025. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.