Crisis Support Worker, Remote - FT - Outside QC/ON

Kids Help Phone; Canada; Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Collective Insurance Plan

Wellness programs

Recognition awards

EFAP

Job summary

Kids Help Phone is seeking a Crisis Support Worker for remote overnight coverage. The role involves providing empathetic crisis support via text, de-escalating high-risk situations, and collaborating with the supervision team to ensure safety and timely interventions.

Candidates should have 1+ year of crisis intervention experience, be comfortable multitasking with multiple texters, and maintain professional communication while adhering to program policies.

Qualifications

• 1+ year of crisis intervention experience.
• Ability to multitask (5+ users) and stay calm under pressure.
• Strong communication skills, professionally handling sensitive situations.
• Understanding of quality improvement and QA processes.

Responsibilities

• Provide warmth and empathy to users in crisis.
• De-escalate imminent risk conversations (e.g., suicide risk).
• Collaborate with Texting Supervisors to support emergencies and mandatory reporting when needed.
• Multitask across multiple texters to reduce overnight wait times.

Skills

Crisis intervention

Multitasking

Under pressure

Effective communication

Quality improvement

Job description

Crisis Support Worker, Remote - FT - Outside QC/ON

Part Time CA

11 days ago Requisition ID: 2028

Job title

Crisis Support Worker - Remote

Department

Texting Services

Reports to

Manager, People and Clinical Performance

Hourly Wage

23.68

Overnight Premium:

2.00$ / hour for hours worked between 11:00pm and 7:00am

Job type

Remote – Full-Time

Shift ID

CNE-1004-FTE100

Shift Schedule

Week 1 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET

Week 2 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET

Week 3 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET

Week 4 - Wednesday from 18:00 to 01:30 and Thursday, Friday and Saturday from 23:30 to 07:00 ET

Location

Open exclusively to candidates residing outside of Quebec and Ontario

Posting period

September 14 2026

Job description and responsibilities:

As a crisis support worker, the role is to

• Provide warmth and empathy to our users in crisis.
• De-escalate imminent risk conversations (suicide, etc.)
• Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. .
• Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.

Profile:

• 1+ year of crisis intervention work experience
• Proven ability to thrive and find multitasking energizing
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Consistently exhibits effective and constructive communication
• Understanding of quality improvement and quality assurance processes.

As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures.

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

The window for applications ends 11:59pm on the job posting close date listed above.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca .

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Potential additional benefits at KHP include:

• Collective Insurance Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form .