Bilingual Crisis Support Worker, Remote - FT - Outside QC/ON

Kids Help Phone; Canada; Remote; CAD 27,000 - 38,000; Full time

Job summary

Kids Help Phone in Canada is seeking a Bilingual Crisis Support Worker to supervise volunteer crisis responders and support remote text-based crisis services. The role emphasizes timely, high-quality crisis support and clinical guidance during emergencies.

The position requires a Bachelor’s degree in a health-related field, a Master’s is an asset, at least two years of crisis intervention and supervision experience, and fluency in French and English.

Qualifications

• Bachelor degree in a field of support/health (social work, psychology, etc.).
• Master degree is an asset.
• Minimum 2 years of crisis intervention and supervision experience.
• Knowledge of mental health and ability to conduct risk assessments and safety plans.
• Bilingual (French and English).

Responsibilities

• Supervise volunteer crisis responders via an online platform.
• Ensure callers receive timely, high-quality support.
• Support texting service during high demand per protocols.
• Provide clinical support, make safety decisions in crises.
• Liaise with emergency and child protection services as needed.
• Engage and support the volunteer crisis responder community.
• Collaborate with other supervisors and maintain communication.
• Other duties as assigned.

Skills

Bilingual (French/English)

Crisis intervention

Supervision

Education

Bachelor’s degree in health/support

Master's degree (asset)

Job description

Bilingual Crisis Support Worker - Remote

Department

Texting Services

Reports to

Manager, People and Clinical Performance

Hourly Wage

23.68

Overnight Premium:

2.00$ / hour for hours worked between 11:00pm and 7:00am

Job type

Remote – Full-Time

Shift ID

CNO 1102 FTB99

Shift Schedule

Week 1 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET

Week 2 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET

Week 3 - Wednesday, Thursday, Friday and Saturday from 23:30 to 07:00 ET

Week 4 - Thursday, Friday and Saturday from 23:30 to 07:00 ET and Wednesday from 18:00 to 01:30 ET

Location

Open exclusively to candidates residing outside of Quebec and Ontario

Posting period

September 24 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

As a supervisor, the role is to :

• Supervise volunteer crisis responders through an online platform;
• Ensure that people who use our service receive timely, high-quality support
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
• Liaise with emergency and child protection services as required;
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
• Work as a team with other supervisors, maintaining ongoing communication and collaboration;
• Other duties as assigned

The qualifications

• Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
• Master degree in these fields or related field is considered an asset;
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
• Knowledge of laws and services that affect the lives of Canadian children and youth;
• Good clinical judgment and understanding of confidentiality role and limitations;
• Ability to prioritize, make decisions in a crisis, communicate and work as a team;
• Willingness to work in a 24/7 environment;
• Bilingualism (French and English)

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings atKidsHelpPhone.ca.

Inclusion, Diversity, Equity and Accessibility (IDEA)

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can exploreKHP’s IDEA 2023–2027 Strategy and Action Plan.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Potential additional benefits at KHP include:

• Emergency Travel Assistance
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’sPrivacy Policyor contact us using ourgeneral form.