Crisis Support Worker

Calian Group Ltd.; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A public safety organization provider in Ontario is seeking Casual Crisis Support Workers to assist a 911 call center. The role involves providing immediate support and crisis intervention for individuals experiencing mental health crises. Ideal candidates will have over two years of relevant experience, strong problem-solving skills, and the ability to navigate various community resources effectively.

Qualifications

• More than 2 years’ experience in telephone crisis service delivery.
• Experience in delivering over the phone assessments and safety planning.
• Demonstrated effectiveness in crisis intervention over the phone.

Responsibilities

• Offer immediate de-escalation and support for mental health crises.
• Divert non-emergent calls to appropriate services.
• Help individuals with better pathways for mental health needs.

Skills

Telephone crisis service delivery

Data entry and excel reporting

Crisis intervention

Critical thinking

Problem-solving skills

Job description

Position Overview

Calian is seeking Casual Crisis Support Workers to support a 911 call centre for a public safety organization.

Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis
• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
• Decrease the volume of non-emergent mental health-related calls
• Reduce the use of public safety personnel for non-emergent responses when appropriate
• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

Qualifications

• Telephone crisis service delivery, preferably more than 2 years’ experience
• Data entry and excel reporting experience
• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
• Delivery of over the phone assessments and safety planning
• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
• Critical thinking and problem-solving skills
• Ability to effectively and efficiently navigate multiple computer systems
• Ability to work well both independently and as part of a multi-disciplinary team.

Additional Requirements

• You will be able to obtain a Provincial Security Clearance