Crisis Support Worker

Calian Group Ltd.; North Bay; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading provider of support services in North Bay is seeking casual Crisis Support Workers to assist with a 911 call centre. Your role will involve providing immediate de-escalation support during mental health crises and efficiently navigating callers to appropriate resources. Ideal candidates should have over 2 years of crisis service experience and strong problem-solving skills. This position requires the ability to remain calm in high-pressure situations and assist in reducing the stigma associated with mental health issues.

Qualifications

• More than 2 years of experience in telephone crisis service delivery.
• Experience in providing crisis intervention and system navigation by phone.
• Ability to effectively assess and plan safety over the phone.

Responsibilities

• Offer support for mental health crises via telephone.
• Divert non-emergent calls to appropriate services.
• Help reduce misuse of public safety resources for mental health responses.

Skills

Crisis intervention

Data entry

Critical thinking

Problem-solving

System navigation

Job description

Position Overview

Calian is currently seeking casual Crisis Support Workers to support a 911 call centre for a public safety organization.

Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis
• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
• Decrease the volume of non-emergent mental health-related calls
• Reduce the use of public safety personnel for non-emergent responses when appropriate
• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

Qualifications

• Telephone crisis service delivery, preferably more than 2 years’ experience
• Data entry and excel reporting experience
• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
• Delivery of over the phone assessments and safety planning
• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
• Critical thinking and problem-solving skills
• Ability to effectively and efficiently navigate multiple computer systems
• Ability to work well both independently and as part of a multi-disciplinary team.

Additional Requirements

• You will be able to obtain a Provincial Security Clearance