Crisis Support Worker

Calian Advanced Technologies; London; On-site; CAD 45,000 - 60,000; Part time

Job summary

A leading public safety organization in London, ON is hiring casual Crisis Support Workers to support a 911 call centre. You will provide immediate crisis intervention over the phone, assist in navigating mental health services, and work to de-escalate situations. Candidates should have over 2 years of experience in crisis service delivery, excellent data entry skills, and the ability to handle multiple systems effectively.

Qualifications

• 2+ years experience in crisis service delivery.
• Experience with data entry and Excel reporting.
• Ability to provide crisis intervention over the phone.

Responsibilities

• Provide immediate support for mental health crises.
• Divert non-emergent mental health calls appropriately.
• Help individuals find better mental health service pathways.

Skills

Crisis intervention

Data entry

Critical thinking

Problem-solving

System navigation

Job description

Position Overview

Calian is currently hiring casual Crisis Support Workers to support a 911 call centre for a public safety organization.

Location

London, ON

Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis
• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
• Decrease the volume of non-emergent mental health-related calls
• Reduce the use of public safety personnel for non-emergent responses when appropriate
• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.
  
  

Qualifications

• Telephone crisis service delivery, preferably more than 2 years’ experience
• Data entry and excel reporting experience
• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
• Delivery of over the phone assessments and safety planning
• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
• Critical thinking and problem-solving skills
• Ability to effectively and efficiently navigate multiple computer systems
• Ability to work well both independently and as part of a multi-disciplinary team.
  
  

Additional Requirements

• You will be able to obtain a Provincial Security Clearance