Crew Logistics Coordinator - Vancouver (Fixed Term)

Rocky Mountaineer; Vancouver; Hybrid; CAD 51,000 - 57,000; Full time

Job summary

A leading company in the travel industry is seeking a Crew Logistics Coordinator to manage crew travel arrangements and logistics. The role requires strong organizational skills, experience in administration, and a commitment to excellent customer service. The position offers a hybrid work environment with flexible hours and a competitive salary range.

Benefits

Employee Family & Assistance Program

Qualifications

• 2+ years of experience in an office environment or administrative capacity.
• Experience in hospitality, travel, or tourism is an asset.

Responsibilities

• Coordinate travel bookings including flights, transfers, and accommodations.
• Manage logistics bookings to maximize efficiencies and stay within budget.

Skills

Interpersonal Skills

Communication

Customer Service

Time Management

Education

Post-secondary Education

Tools

MS Office

Scheduling Software

HRIS

Payroll

Job description

Purpose

The Crew Logistics Coordinator (Planning & Logistics Coordinator) reports to the Manager, Planning & Logistics and is a key member of the Planning & Logistics team. This role involves structured scheduling, crew logistics, expense functions for all routes, with a primary focus on coordinating travel bookings, including flights, transfers, and hotel accommodations.

Key Areas of Accountability

Crew Logistics Activities

1. Ensure all hotels, flights, transfers, and crew meals are booked in advance, and appropriate correspondence is sent to team members and external suppliers.
2. Continuously review suppliers to ensure the best overall value for travel arrangements.
3. Make changes to booking arrangements as required.
4. Efficiently and diligently record bookings for clear visibility to relevant internal stakeholders.
5. Utilize all Rocky Mountaineer platforms, both new and existing, to perform the role.

Financial Accountability & Payroll Activities

1. Manage schedule and logistics bookings to maximize efficiencies and stay within budget parameters, including managing room blocks with internal parties for cost-effective accommodation planning.
2. Assist with payroll functions as requested, including timesheet export and coordination.
3. Complete all expense reporting related to crew logistics as per the expense policy.

Collaborative Team Environment

1. Adapt and work effectively with various Rocky Mountaineer and external teams.
2. Demonstrate strong time management skills.

Qualifications

Education/Certifications/Knowledge:

• Post-secondary education is an asset.

Experience

• 2+ years of experience in an office environment and/or administrative capacity.
• Experience with systems or platforms (Scheduling Software, HRIS, Payroll) is considered an asset.
• Experience or exposure to the hospitality, travel, or tourism industry is considered an asset.

Skills

• Excellent interpersonal skills.
• Strong communication skills, both verbal and written.
• Proficiency in MS Office (Outlook, Word, Excel) and the ability to learn new systems quickly.
• Demonstrate empathy and compassion.
• Energetic and committed to delivering excellent customer service to the onboard team.
• Professional, accountable work ethic; self-motivated.
• Ability to work flexible hours as required during the operating season.

Work Environment

• Must be legally entitled to work in Canada for the duration of the operating season.
• This position requires availability on weekends and statutory holidays throughout the season.
• Working hours range between 5:30 am to 8:00 pm.
• Hybrid role with a minimum of 3 days in the office per week.

Compensation

• The base salary offered for this role is $51,000 - $57,000 per annum and can vary based on job-related expertise, qualifications, experience, and internal equity.
• Eligible for our Employee Family & Assistance Program.

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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