Crew Lead

ServiceMaster Restore; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading restoration company in Kitchener is seeking a Crew Lead to manage emergency restoration jobs, including flooding and fire damage. The ideal candidate will have strong leadership skills, relevant IICRC certification, and at least one year of disaster restoration experience. This full-time, permanent role offers a competitive hourly wage of $23.00-$25.00 and benefits including medical and dental insurance, with an on-call schedule.

Benefits

Dental insurance

Health insurance

Training & development

Overtime pay

Qualifications

• 1 year of direct disaster restoration experience related to fire or water loss.
• Ability to operate emergency equipment safely and correctly.
• Willingness to undergo a criminal background check.

Responsibilities

• Lead technicians on emergency response to losses such as flooding or fire.
• Confirm the scope of work with Project Manager.
• Ensure safety compliance at worksites.

Skills

Leadership and communication skills

Quality control pride

Basic carpentry skills

Demolition and construction terminology

Education

IICRC Certification

Tools

Dehumidifiers

Air scrubbers

Job description

Benefits :

• Dental insurance
• Health insurance
• Training & development

Crew Lead

Job Description

A ServiceMaster Crew Lead is responsible for entering, leading, and working on job sites affected by flooding, fires, mold, and sewer backup. Employees perform duties in homes, businesses, and government buildings impacted by emergency situations. Out-of-town work may be required for large losses and catastrophic events. Must be available for on-call shifts as scheduled.

Job Duties :

1. Lead and collaborate with technicians on the emergency response team to attend losses such as flooding, sewer backup, fire, and wind.
2. Confirm scope of work with the Project Manager and/or Mitigation Manager.
3. Obtain sign-off from homeowners or authorized personnel on work authorization.
4. Manage questions from homeowners and business owners professionally and calmly.
5. Ensure safety at each worksite by conducting safety meetings, performing hazard assessments, and ensuring compliance with Occupational Health and Safety Codes and company policies, including all personnel on site.
6. Photograph and video work sites before, during, and after emergency work, especially pre-existing damage.
7. Document water readings (Daily Psychometric Readings) at every loss.
8. Submit accurate timesheets daily, reviewing all paperwork for accuracy before submission.
9. Complete necessary forms such as Work Authorization, Daily Psychometric Readings, Equipment Activity Reports, and Job Hazard Assessments after each emergency.
10. Report job status to the Mitigation or Project Manager daily, maintaining ongoing communication about any changes or concerns.
11. Collect applicable samples for the Project Manager, including asbestos samples when necessary, with asbestos awareness training.
12. Conduct vehicle maintenance and keep vehicles clean and organized.
13. Implement standard protocols for water remediation, mold, asbestos, and contents handling based on the type of loss.
14. Possess a valid G driver’s license.

Key Competencies :

1. Pride in quality control and efficient procedures.
2. Mentor and guide technicians in loss mitigation.
3. Set quality standards for the crew to follow.
4. Determine equipment and supplies needed for each loss.
5. Ensure high standards of client care and service.
6. Safely mix and apply chemicals according to manufacturer’s specifications and WHMIS.
7. Promote good housekeeping to ensure safe, organized worksites.
8. Maintain a complete, inventoried set of tools, with basic carpentry skills and tool knowledge.
9. Wear appropriate PPE and company attire at all times.
10. Minimum of 1 year of direct disaster restoration experience related to fire or water loss.
11. Strong leadership and communication skills.
12. Proficient in demolition, tear-outs, and construction terminology.
13. Remain calm in stressful and chaotic situations.
14. Properly operate equipment such as dehumidifiers, truck mounts, and air scrubbers.

Educational Requirements : An IICRC Certification is required.

Job Types : Full-time, Permanent

Salary : $23.00-$25.00 per hour

Benefits :

• Dental care
• Extended health care

Schedule :

• Monday to Friday
• On call

Supplemental pay types :

• Overtime pay

Experience :

• Restoration: 3 years (required)

License / Certification :

• IICRC Certification (required)
• Glass G Drivers License

Flexible Language Requirement : French not required

Required : Willingness to submit personal information for a criminal background check. Compensation: $23.00 - $25.00 per hour.

Join ServiceMaster Restore, a leading company in Canada with over 65 years of experience, committed to restoring peace of mind. Our diverse culture fosters teamwork and shared success.