Crew Dispatcher

For our U.S. applicants, CPKC; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Employee share plan

Fitness subsidy

Job summary

Canadian Pacific Railway Limited is seeking a Crew Dispatcher to coordinate T&E crew assignments and ensure cost-effective deployment to meet operations. You will use CMA, Nexus, Auto Crew Caller, and Microsoft Office to manage data and decisions.

The role requires the ability to perform under pressure, strong teamwork, and a flexible schedule including weekends. Prior dispatcher or call center experience is a plus, and bilingual French/English is advantageous.

Qualifications

• High school diploma or GED is required.
• Dispatcher or call center experience is an asset.
• Ability to work with minimal supervision and make decisions under stress.
• Desire to work in a challenging environment.
• Ability to work in a team environment.
• Bilingual French and English is an asset.
• This position requires 24/7 shift work including weekends.
• Flexibility with changing schedules.

Responsibilities

• Interpret and apply provisions of the T&E collective agreements.
• Enter data into CMA, Nexus, Auto Crew Caller and MS Office.
• Make business decisions based on OC priorities.
• Answer inquiries from employees.
• Maintain Crew Management Application records.
• Monitor maximum hour clock and rest rules.
• Handle related tasks as required.

Skills

Bilingual French-English

Team player

Decision making under pressure

Self-motivated

Education

High school diploma or GED

Tools

CMA (Crew Management Application)

Nexus

Auto Crew Caller

Microsoft Office

Job description

Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As a Crew Dispatcher you will communicate with Train & Engine (T&E) employees to appropriate assignments while ensuring the timely and cost-effective deployment of crews to meet operational requirements.

POSITION ACCOUNTABILITIES:

• Interpret and apply the applicable provisions of the T&E collective agreements
• Enter data into the various computer applications such as, but not limited to, Crew Management Application (CMA), Nexus, Auto Crew Caller and Microsoft Office
• Make business decisions based on priorities established by the Operations Centre (OC)
• Answer any inquiries from employees
• Maintain Crew Management Application records
• Monitor T&E maximum hour clock and mandatory time on duty and rest rules
• Be accountable for the proficient handling of other related tasks as required

POSITION REQUIREMENTS:

• High school diploma or general equivalency
• Previous dispatcher or call center experience would be considered an asset
• Ability to work with minimum supervision and can make decision under stressful situations
• Desire to work in a challenging environment
• Ability to work in a team environment
• Bilingual (French and English) considered an asset
• This position is staffed 24 hours per day, 7 days a week, therefore shift work and weekend work are required
• Ability to be flexible with changing work schedules

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee share purchase plan
• Annual fitness subsidy

PRE-EMPLOYMENT REQUIREMENTS:

• Criminal history check
• Education verification

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).