Crew Chief

ZipRecruiter; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an experienced Restaurant Manager to oversee operations at their pancake house. The ideal candidate will ensure guest satisfaction, manage staff, and implement strategies to improve productivity and food quality. This role requires strong leadership and excellent communication skills.

Benefits

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Training & development

Qualifications

• 1+ years of experience as a Restaurant Manager or similar role.
• 5+ years of experience in customer service.

Responsibilities

• Manage and oversee the entire restaurant operation.
• Deliver exceptional guest services.
• Train and evaluate staff performance.

Skills

Communication

Leadership

Problem-Solving

Team Player

Time Management

Tools

Restaurant Management Software

Job description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Training & development

Ready to flip your career to new heights? Come pancake with us at IHOP!

We are looking for an experienced and passionate Restaurant Manager to join our team.

As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience.

To be successful as a restaurant general manager, you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team and how you support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.

Job Duties:

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services
• Ensure guest satisfaction
• Execute new and existing initiatives
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly staff
• Hire new employees
• Terminate employees when necessary
• Train and evaluate staff performance
• Manage food costs, forecast requirements, and maintain inventory
• Manage restaurant supplies including small wares
• Control costs and minimize waste
• Create and nurture a positive working environment
• Implement innovative strategies to improve productivity, sales, and food quality

Job Requirements:

• Ideally, 1+ years of experience as a Restaurant Manager or similar role
• Ideally, 5+ years of experience in customer service
• Extensive food safety knowledge
• Computer literacy
• Familiarity with restaurant management software
• Strong leadership, motivational, and people skills
• Good financial management skills
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Help us make this pancake house a home.