Crew Chief

Paul Davis; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading property damage restoration service provider is seeking a Crew Chief in Ottawa, ON. The role involves leading emergency response crews, ensuring quality workmanship, and maintaining high standards of safety and customer service. Ideal candidates will possess strong leadership skills, relevant certifications, and a commitment to excellence in service delivery. Join a team dedicated to providing extraordinary care during property disasters and emergencies.

Benefits

Health, dental, and vision insurance

Paid training

Leadership Development

Employee Recognition Program

Monthly cross-training opportunities

Qualifications

• Must hold or be working towards IICRC certifications in Water Restoration, Applied Structural Drying, or Fire & Smoke.
• Possession of a valid Ontario G class Driver’s License is required.

Responsibilities

• Leads direct crew and sets an example for all Crew Chiefs.
• Acts as the point person for emergency losses across residential and commercial claims.
• Conducts crew training in customer service and best practices.

Skills

Leadership

Communication

Problem-Solving

Education

IICRC Certification

Tools

Hand Tools

Power Tools

Truck-Mounted Tools

Job description

REPORTS TO : Mitigation Manager LOCATION : Ottawa, ON, Canada A is a leader who supports multiple crews, with substantial experience across all disaster types in both residential and commercial claims. They possess in-depth knowledge and expertise across all types of disasters, both in residential and commercial claims. Their role is critical in ensuring that all crew members are well-coordinated and equipped with the necessary skills and resources to handle any situation that arises. Additionally, they act as a liaison between their team and the clients, ensuring that all communication is clear and effective. Paul Davis is a national property damage restoration service provider, and we thrive on providing extraordinary care while serving people in their time of need. We deliver emergency and construction services to clients in the grip of property disasters and emergencies. Our mission is to provide opportunities for great people to deliver “Best in Class” results. And we want to talk to you if you are one of those Great People. We have an immediate opening for a goal-oriented, computer-proficient, and career-minded professional that possesses excellent customer service and communication skills. This is a fast-paced and detail-oriented work environment. Industry experience is required. Summary

A Crew Chief works under the general supervision of the Mitigation Manager. They are responsible for leading their direct crew and setting an excellent example for the department and all other Crew Chiefs and their crew members. They have the ability, confidence, and knowledge to lead multiple crews when responding to all emergency services activities and ensure that they are completed following the Paul Davis Way. The Crew Chief sets the highest standard for the department and has the following essential responsibilities and tasks (illustrative, not inclusive) :

• Professionally represents the Paul Davis principles of honesty and integrity.
• Serves as the point person and first responder for every assigned emergency loss across both residential and commercial claims.
• Maintains a leadership role within the department, across all Crew Chiefs, Technicians, and General Labourers.
• Act as a leader on all jobs with respect to quality workmanship, Health & Safety policies and procedures, and Brand Awareness.
• Conducts crew training in customer service, policies & procedures, best practices, and recommends training opportunities.

General Tasks

• Establishes and implements the scope of work to be accomplished.
• Coordinates, supervises, and actively participates in all emergency work assigned to their crew.
• Oversees equipment maintenance and expendables (including maintaining MSDS sheets on assigned vehicles).
• Acts as the lead communicator with management and customers.
• Performs on-call, both on-rotation and on-demand due to extraordinary circumstances.
• Able to climb a ladder, and work in confined spaces.
• Complete daily vehicle checks, along with promoting and supervising the completion across the mitigation fleet.
• Always maintains a clean and safe vehicle, along with promoting and supervising the standard across the mitigation fleet.
• Able to lift at least 75 pounds.
• Able to work around a variety of approved chemicals without any adverse reaction or sensitivity.
• Follows established safety practices including the proper use of PPE when required.
• Conducts meetings regarding safety, chemicals, equipment, and any other beneficial topics that would benefit the crews and department.

A Crew Chief must hold or be working towards any of the following IICRC or Industry Specific Certifications :

• Water Restoration
• Applied Structural Drying
• Fire & Smoke

Knowledge, Skills, and Abilities :

• Knowledge of practices and procedures of water, fire, and mold trades.
• Knowledge of cleaning chemicals, solutions, and use of solvents.
• Ability to troubleshoot & problem-solve independently and in collaboration with management.
• Ability to keep abreast of techniques and preventative maintenance of equipment.
• Ability to use and maintain hand, power, and truck-mounted tools.
• Ability to develop, learn, and properly apply operating and work procedures.
• Ability to plan and organize work.
• Must hold Crew Chiefs and crew accountable when standards are not reached through coaching and training.
• Ability to read and interpret written and / or oral instructions.
• Ability to communicate oral and / or written instructions.
• Ability to meet predetermined deadlines.
• Ability to safely move and relocate heavy objects.
• Ability to exercise judgment when to act independently and when to refer situations to management.
• Ability to work flexible hours or shifts.
• Ability to coach, mentor, and train Crew Chiefs to develop their skills and industry knowledge.
• Ability to work cooperatively with employees, contractors / vendors, outside agencies, and the public.
• Ability to recognize and report hazards and apply safe work methods.

Possession of a valid Ontario G class Driver’s License and a clean driving record is required at the time of hiring and must be maintained while employed. A police check will be conducted before any employment commences, and must be maintained while employed. TEAM COMPENSATION AND BENEFITS

• Leadership Development - If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Paid training
• Health, dental, and vision insurance
• Referral program
• Employee Recognition Program

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